Experienced Customer Insights Senior Analyst - Social Media Support and Client Feedback Analysis

Join the Team at blithequark: Driving Customer Satisfaction through Data-Driven Insights

blithequark is seeking a highly skilled and motivated Customer Insights Senior Analyst to join our team in a remote capacity. As a key player in our customer support organization, you will be responsible for driving customer satisfaction by analyzing data, managing reviews, and presenting actionable insights to stakeholders. If you have a customer-centric mindset, excellent communication skills, and a passion for data analysis, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark is a leading organization dedicated to providing exceptional customer experiences through innovative solutions and data-driven insights. Our customer support team plays a critical role in ensuring that our customers receive the support they need to succeed. As a Customer Insights Senior Analyst, you will be an integral part of our team, working closely with senior leaders and cross-functional teams to drive business outcomes and improve customer satisfaction.

Key Responsibilities

• Collaborate with the Sr. Director to oversee the end-to-end management of Essential Client Research, including planning, building, distributing, and reporting on surveys to gather client feedback.
• Design and develop surveys that effectively capture client feedback and insights, working with stakeholders to ensure maximum reach and response rate.
• Analyze client feedback data and create reports that provide actionable insights to the business, using storytelling skills to communicate the client story to internal stakeholders.
• Present findings and recommendations to all levels within the organization, from front-line staff to senior leaders, using clear and engaging visuals and language.
• Partner cross-functionally to ensure open exchange and continuous relationship improvement, working towards shared goals and objectives.
• Continuously review and enhance the survey process to ensure it remains relevant and provides valuable insights to the business.
• Collaborate with providers to secure top-tier research methods and tools.

Requirements

• Bachelor's or postgraduate degree in business, marketing, or a related field.
• 3+ years of experience in market research or consumer insights.
• Proficiency in understanding various quantitative and qualitative research methodologies.
• Ability to manage project schedules and deadlines that run concurrently.
• Strong analytical and critical thinking skills.
• Comfortable communicating with clients and stakeholders.
• Hands-on experience with end-to-end survey development (i.e., survey design and programming).
• Excellent written, oral, and presentation communication skills.
• Ability to learn new study programming and tools quickly.
• Experience with or ability to learn statistical/research programming (e.g., SPSS, Medallia/Qualtrics).
• Proficiency with Microsoft Office tools (e.g., Word, PowerPoint, Excel).

Preferred Qualifications

• Ability to understand the situation in its entirety and relate insights across various assets.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Insights Senior Analyst, you will have opportunities to:

• Develop your skills in data analysis, market research, and consumer insights.
• Collaborate with cross-functional teams to drive business outcomes.
• Present findings and recommendations to senior leaders and stakeholders.
• Contribute to the development of new research methods and tools.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values innovation, teamwork, and customer satisfaction. As a remote employee, you will have the flexibility to work from anywhere, with access to our virtual collaboration tools and resources. Our company culture is built on:

• Customer-centricity: We put our customers at the forefront of everything we do.
• Innovation: We encourage creativity and innovation in everything we do.
• Teamwork: We believe in the power of collaboration and teamwork.
• Continuous learning: We invest in the growth and development of our employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary: $35-$40 per year.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Paid time off and holidays.
• Opportunities for professional growth and development.

Conclusion

If you are a motivated and customer-focused individual with a passion for data analysis and insights, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Insights Senior Analyst, you will play a critical role in driving customer satisfaction and business outcomes. Join our team today and contribute to our mission of providing exceptional customer experiences!