Experienced Customer Service Representative – Limited Service for Health Care Coverage Applications (Remote in NJ)

Join the Team at blithequark: Empowering Health and Wellness through Exceptional Customer Service

blithequark is seeking a highly skilled and compassionate Customer Service Representative to join our team on a limited-service basis. As a critical member of our customer-facing team, you will have the opportunity to make a positive impact on the lives of individuals and families by assisting them in applying for health care coverage through the Marketplace. If you are a motivated and empathetic professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark is a leading organization dedicated to providing innovative solutions and services that empower individuals and communities to achieve their goals. Our team is committed to fostering a culture of excellence, inclusivity, and social responsibility. In the health care industry, we play a vital role in connecting people with the resources and support they need to lead healthy and fulfilling lives. Our Customer Service Representatives are the face of our organization, and we are looking for talented individuals who share our values and are passionate about making a difference.

Job Summary

This is a limited-service (temporary) full-time position with an anticipated duration of approximately 4 months. As a Customer Service Representative, you will be responsible for answering inquiries from Marketplace individual consumers, assisting individuals and families in applying for health care coverage, and providing general information about our services. This is a Bring Your Own Device role, and equipment is not provided.

Key Responsibilities

• Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policies, and procedures.
• Respond effectively to all forms of inbound and outbound contacts, ensuring timely and accurate resolution of customer inquiries.
• Track and document all inquiries using the applicable systems, maintaining accurate records and reports.
• Transfer/refer consumers to appropriate entities according to established guidelines, ensuring seamless communication and resolution.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download, providing timely and efficient service.
• Facilitate translation services for non-English speaking callers according to procedures, ensuring language accessibility and inclusivity.
• Escalate calls or issues to the appropriate designated staff for resolution as needed, ensuring prompt and effective resolution.
• Attend meetings and trainings as requested, maintaining up-to-date knowledge of all programs and systems.

Requirements and Qualifications

Essential Qualifications:

• High school diploma or GED required, with 6+ months of relevant professional experience, or equivalent combination of education and experience.
• Strong data entry and telephone skills, with excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced work environment, with the capacity to execute multiple complex tasks simultaneously.
• Ability to work as a team member, as well as independently, with a high level of self-motivation and initiative.

Preferred Qualifications:

• Previous experience with computers, phone systems, and headsets.
• Previous experience in customer service and call center environments.
• Bi-lingual Spanish skills are a plus.

Technical Requirements

• Personal PC with operating system of Windows 10 or higher.
• Home internet speed of 25+ Mbps download speed, 15+ Mbps upload, and hardwired connection.
• PC Processor: Intel i5, AMD Ryzen 5, or better.
• PC Memory: 8+ GB RAM.
• PC Hard Drive Storage: 256 GB SSD.
• USB Headset with wired microphone.
• Webcam.
• Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. We offer a range of training and development programs, including:

• Comprehensive onboarding program to ensure a smooth transition into your new role.
• Ongoing training and coaching to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Access to industry-leading tools and technologies.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture of excellence, inclusivity, and social responsibility. Our team members enjoy:

• A dynamic and supportive work environment.
• Opportunities for collaboration and teamwork.
• A commitment to diversity, equity, and inclusion.
• A range of employee benefits, including health insurance, life and disability insurance, and a retirement savings plan.

Compensation and Benefits

Our compensation package is designed to attract and retain top talent, and includes:

• Competitive hourly rate of $18.00.
• A range of benefits, including health insurance, life and disability insurance, and a retirement savings plan.
• Paid holidays and paid time off.

EEO Statement

blithequark is an Affirmative Action/Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, including active military service members, their spouses, and veteran candidates.

How to Apply

If you are a motivated and compassionate professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to join our team at blithequark.