Account Management Specialist (Remote) in Boca Raton, FL

Account Management Specialist (Remote) - Johnson Controls - Boca Raton, FL - work from home job Company: Johnson Controls Job description: Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: What you will do: In partnership with Sales, the Account Management Specialist is responsible for supporting the sales lifecycle for North America retail customers. Working with the Sales Professionals and Account Managers, the specialist would assist with turning customer requirements into quotes/proposal, receiving customer purchase orders, submitting orders and other pre-sales duties assigned. The Specialist will initiate and be responsible for the various activities to ensure the contractual commitments, including product and services, are handed over to the post-sales delivery teams in accordance with Sensormatic business processes and procedures. How you will do it Development of quotations/proposals by translating standard job requirements (as submitted by sales pro, engineering staff, or respective Project Manager) to approved products and format. Read, analyze, and interpret general business documents (terms and conditions, technical procedures). Ensure SOX compliance and consistency with business policy and procedures as it relates to preparing and documenting paperwork for JCI and the Customer. Submission of a valid and qualified order request to Order Entry Handle customer requests and inquiries regarding new and existing contracts, invoicing, site surveys, regulatory requirements and account information. Work with Sales Professional for day-to-day activities specific to their needs. Drive closure/resolution, ensuring responsiveness to customer in a timely manner. Manage processes with JCI’s field organization to ensure accurate and timely contracts and RFPs are met. Respond to and assist to resolve customer’s requests as needed with the service dispatch centers (CRC/RDC). Must actively problem-solve to ensure resolution and avoid escalation whenever possible. When necessary, escalate issues to appropriate JCI team. Develop job booking packages to include preparing of sales related documents; coordination with the account services centers to facilitate the booking process; verification of subcontractor quotes; evaluation of PO/Contract terms and conditions that may be non-standard to contract, notifying and reviewing with the Account Manager and Legal as appropriate. Participate in sales meetings/conference calls, as needed, both internally and with customers to discuss account needs. Other duties as assigned Critical Skills / Core Competencies: Positive attitude and strong personality to work directly with a demanding customer Strong keyboarding and typing skills with high level of accuracy and attention to detail Proficient in MS Office with strong emphasis in Word, Excel and Outlook Proficiency or familiarity in Smartsheet preferred, but not required Ability to multi-task and establish work priorities Excellent written and verbal communication skills coupled with demonstrated judgment skills Knowledge of or ability to learn systems and tools including Salesforce and Oracle Fusion Strong organizational skills Strong work ethic Strong under pressure Broad proficiency in customer relations, presentations, and sales motivation Strong product knowledge of integrated systems and security industry required Highly motivated self-starter with an eye for detail Strong/excellent attendance history required What we look for Solid understanding of sales support, sales enablement, and sales effectiveness practices, with a focus on being process driven and able to drive consistency in complex global situations. Ability to build strong working relationships with customers and cross-functional team members High school diploma or its equivalent required Associates or Bachelor’s degree or equivalent experience is preferred Knowledge and Skills Required Very strong verbal and written communication skills Ability to balance between competing priorities Ability to learn and respond quickly in an ever changing work environment Strong knowledge of Word, Excel, PowerPoint, MS Office Language: English primary; French optional #LI-SI1 #LI-Remote Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit . Account Management Specialist (Remote) - Johnson Controls - Boca Raton, FL - work from home job Expected salary: Location: Boca Raton, FL Account Management Specialist (Remote) - Johnson Controls - Boca Raton, FL - work from home job Job date: Thu, 31 Aug 2023 22:31:47 GMT Apply for the job now! Account Management Specialist (Remote) - Johnson Controls - Boca Raton, FL - work from home job Apply tot his job Apply To this Job