Experienced ED Registration Representative for Evening Shifts - Remote Opportunity with UMass Memorial Health

Join the UMass Memorial Health Team as an ED Registration Representative

At UMass Memorial Health, we're not just a healthcare provider; we're a community dedicated to healing and care. With a legacy of exceptional patient care, academic excellence, and pioneering research, we're the premier health system in Central Massachusetts. As part of our team of over 16,000 caregivers, you'll play a vital role in our mission to provide compassionate, high-quality care to our patients and their families.

About the Role

We're seeking an experienced ED Registration Representative to join our team on a 32-hour evening shift schedule. As a key member of our Registration Services team, you'll be responsible for a variety of complex duties related to patient registration and scheduling. This is a remote opportunity with the flexibility to work from home while still being an integral part of our healthcare family.

Key Responsibilities

• Enter Lab, Radiology, and basic ancillary service appointments into our scheduling system.
• Coordinate multiple services for patients across various providers and campuses.
• Process updates and corrections to patient insurance and demographic information, obtaining prior insurance referrals and authorizations as needed.
• Collect patient liabilities prior to or on the date of service, arranging associated tests, procedures, and ancillary services according to established guidelines.
• Prioritize visits and services to optimize the use of physician clinical staff, patient time, equipment, and facilities.
• Obtain and verify patient insurance coverage, following insurer guidelines for pre-authorization, pre-certification, and physician referrals.
• Communicate with patients regarding appointment times, providing standard information about preparation for scheduled procedures and services.
• Assess patients' financial needs, directing them to financial counseling as appropriate.
• Perform a variety of clerical duties, including retrieving medical records, faxing, collating, typing, and transcribing.
• Maintain accurate and timely records, logs, charges, files, and related information.
• Monitor and maintain Patient Access and Revenue Cycle work queues, ensuring a registration accuracy rate of 97% or above.

Position Qualifications

To succeed in this role, you'll need:

• A High School Diploma; an Associate or Bachelor's Degree in a Business or Healthcare-related field is preferred.
• EPIC and secretarial experience is a plus, though not required.
• The ability to work a flexible schedule, including weekends and holidays, with a commitment to being available for training during specified hours (8-5 pm for 12 weeks if needed).
• Once trained, you'll work a consistent 32-hour evening shift schedule (3 pm - 11:30 pm), with the understanding that shifts may be adjusted based on departmental needs.

Skills and Competencies

We're looking for individuals with:

• Strong organizational and time management skills to prioritize tasks effectively.
• Excellent communication and interpersonal skills to interact with patients, families, and healthcare professionals.
• The ability to work in a fast-paced environment, adapting to changing priorities and situations.
• A commitment to delivering exceptional patient care and customer service.
• Proficiency in using healthcare information systems, including EPIC.

Career Growth and Learning Benefits

At UMass Memorial Health, we're dedicated to the growth and development of our caregivers. As an ED Registration Representative, you'll have opportunities to:

• Develop your skills in patient registration, scheduling, and customer service.
• Enhance your knowledge of healthcare operations, insurance processes, and regulatory requirements.
• Advance your career within our organization, with opportunities for professional development and leadership roles.

Work Environment and Culture

As a remote worker, you'll enjoy the flexibility of working from home while still being part of our vibrant healthcare community. We're committed to fostering a culture of respect, inclusivity, and collaboration, where every caregiver feels valued and supported.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package to our caregivers. While specifics may vary, we're committed to providing a rewarding compensation package that reflects our appreciation for your hard work and dedication.

Why Join Us?

At UMass Memorial Health, we're more than just a healthcare provider; we're a community of caregivers dedicated to healing and care. By joining our team, you'll become part of a dynamic organization that's shaping the future of healthcare. We're committed to making a positive impact on our patients, our community, and each other.

How to Apply

If you're a motivated and compassionate individual looking for a challenging and rewarding role, we encourage you to apply. Even if you don't meet every qualification, we'd love to hear from you. Our team is looking for talented individuals who share our commitment to exceptional patient care and customer service.

Apply now and join our team of caregivers who are making a difference in the lives of our patients and their families.