Bilingual Emergency Medical Technician (EMT) - Remote Health Guide for Complex Patient Care

Join Guidehealth: Revolutionizing Healthcare through Empathy and Technology

Guidehealth is a pioneering healthcare company that harnesses the power of data, AI, and predictive analytics to make high-quality healthcare more accessible and affordable. By fostering stronger connections between patients and healthcare providers, we aim to improve patient outcomes, reduce medical costs, and restore the joy of practicing medicine. As a remote Health Guide, you will play a vital role in supporting patients and medical practices in the Atlanta, GA area, working collaboratively with our clinical teams to deliver exceptional patient care.

About the Role: Bilingual Emergency Medical Technician (EMT)

We are seeking a highly skilled and compassionate Bilingual Emergency Medical Technician (EMT) to join our team as a remote Health Guide. As a bilingual EMT, you will be the critical link between patients, medical practices, and our Case Management team, ensuring seamless communication and care coordination. Your expertise will help patients navigate complex healthcare issues, address their concerns, and achieve better health outcomes.

Key Responsibilities:

• Collaborate with medical practice staff and Guidehealth's Case Management team to manage a targeted population of patients, ensuring comprehensive care coordination.
• Function independently as an extension of the medical practice, utilizing your EMT expertise to address patient needs and concerns.
• Engage patients through effective communication modalities (calls, texts, portals, emails) to promote better health outcomes and reduce medical spend.
• Accurately document patient medical history and issues in the electronic health record (EHR), ensuring precise and timely data capture.
• Understand and navigate the referral and prior authorization process, facilitating access to specialty care and community-based resources.
• Build and maintain a trusting, professional relationship with assigned medical practices and within the Guidehealth organization.
• Meet assigned Key Performance Indicators (KPIs) to drive positive patient health outcomes and reduce medical costs.
• Escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician, or Guidehealth leadership as needed.
• Occasionally travel to supported primary care physician offices to foster stronger relationships and improve care coordination.
• Adhere to all security policies and procedures to protect patient data and Guidehealth intellectual properties.

Essential Qualifications:

• Bilingual (Korean/English) - Native or Fluent required.
• Certified or Registered Medical Assistant, or certified EMT.
• Proven experience in patient coordination, with a passion for serving individuals with complex medical and social needs.
• Empathy and willingness to develop skills in motivational interviewing, critical listening, and behavioral change management.
• Exceptional conversation skills, with the ability to precisely document patient interviews in real-time using software.
• Knowledge of medical terminology, primary care physician practices, and social determinants of health.
• Experience with electronic health records (EHRs), care management analytics databases, and various software programs.
• Ability to balance competing priorities while remaining detail-oriented and focused.
• Familiarity with a range of EHR systems, including EPIC, Athena, and Cerner.
• Excellent written, visual, and verbal communication skills.
• Ability to work independently as part of a patient's care team under the supervision of licensed clinical professionals.
• Proven ability to thrive in a remote work environment.

Preferred Qualifications:

• Previous experience in care coordination, case management, or a related field.
• Familiarity with healthcare technology, including telehealth platforms and patient engagement tools.
• Knowledge of healthcare operations, including billing and coding practices.

What We Offer:

At Guidehealth, we are committed to providing a comprehensive benefits package that supports your overall well-being and career growth. Our compensation range for this role is between $24+ per hour, paid bi-weekly. We also offer a range of benefits, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic, remote work environment that fosters collaboration and innovation.
• A culture that values diversity, inclusion, and belonging.
• Access to cutting-edge healthcare technology and training.

Our Commitment to Diversity, Equity, and Inclusion:

At Guidehealth, we believe that diversity, equity, and inclusion are essential to delivering exceptional patient care and driving business success. We are an equal opportunity employer, committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, marital status, familial status, physical or medical disability, or any other protected classification.

Join Our Team:

If you are a compassionate and skilled Bilingual Emergency Medical Technician (EMT) looking to make a meaningful impact in the lives of patients with complex healthcare needs, we encourage you to apply for this exciting opportunity. As a remote Health Guide at Guidehealth, you will be part of a pioneering healthcare company that is revolutionizing the way care is delivered. Apply now and take the first step towards a rewarding new role that combines your clinical expertise with your passion for patient care.

By applying for this role, you will be joining a team that is dedicated to protecting patient data and Guidehealth intellectual properties. As a remote Health Guide, you will be expected to adhere to all security policies and procedures to ensure the confidentiality, integrity, and availability of sensitive information.

Ready to Make a Difference?

Seize this opportunity to join our team and make a significant impact in the lives of patients. Apply now and take the first step towards a rewarding new role.