Experienced E-commerce Social Media and Customer Service Associate - blithequark Remote Team

Join the blithequark Team: Elevating Customer Experience and Online Presence

At blithequark, we're passionate about creating a world where customer satisfaction and innovative e-commerce strategies converge. As a pioneering force in the industry, we're dedicated to providing premium products and unrivaled customer experiences to our community. Our modern and collaborative work environment is the perfect backdrop for a talented and motivated individual to thrive.

About Us

blithequark is a dynamic and creative organization that aims to enhance the overall experience for our customers. With a focus on delivering exceptional service and fostering a positive brand image, we're committed to making a lasting impact in our industry. Our team is built on a foundation of collaboration, innovation, and a shared passion for excellence.

Job Overview: Social Media and Customer Service Associate

We're seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to join our remote team. As a key member of our team, you'll play a vital role in shaping our online presence and ensuring that our customers receive the highest level of service. If you're passionate about social media, have a creative mindset, and are dedicated to delivering top-notch customer experiences, we invite you to apply.

Key Responsibilities

Social Media Management

• Assist in managing and curating content for various social media platforms, including Instagram, Facebook, Twitter, and Pinterest.
• Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
• Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
• Assist in scheduling and posting content using social media management tools.
• Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.

Customer Service Support

• Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
• Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
• Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
• Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
• Maintain a solid understanding of products, services, and company policies to accurately assist customers.

Collaboration and Reporting

• Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
• Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
• Assist in compiling and organizing data for regular social media and customer service reports.

Requirements and Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
• Prior experience or internship in social media management and customer service is a plus.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
• Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
• Familiarity with social media platforms and an understanding of their unique features and audience preferences.
• Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
• Adaptability and willingness to learn new tools and technologies.
• A creative mindset with an interest in staying informed about social media trends.
• Proficiency in graphic design tools and content creation platforms is advantageous.

What We Offer

At blithequark, we believe in rewarding our team members for their hard work and dedication. Our benefits package includes:

• A competitive compensation package ($20-$24 per hour).
• Opportunity to gain experience in both social media management and customer service.
• Exposure to a dynamic and collaborative work environment.
• Potential for career growth within the organization.
• Health and wellness benefits.
• Flexible schedule with an 8-hour shift, Monday to Friday (no nights or weekends, with occasional overtime and weekend work as needed).
• Bonus opportunities.

Work Environment and Culture

At blithequark, we're proud of our modern office setting and the collaborative culture we've built. Our team is passionate about delivering exceptional customer experiences and creating a positive brand image. We're committed to fostering a work environment that's inclusive, innovative, and supportive.

Ready to Join Our Team?

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.

Take the first step towards a rewarding career with blithequark. We're excited to hear from you and explore how you can contribute to our team's success.