Experienced Customer Service Representative for Healthcare Providers - Remote Opportunity with blithequark

Transforming Healthcare through Exceptional Customer Service

At blithequark, a leading player in the healthcare services industry, we're dedicated to making a positive impact on the lives of healthcare providers and members alike. As a key member of our customer service team, you'll have the opportunity to work remotely and be part of a dynamic organization that values career growth, collaboration, and innovation.

Why Join blithequark?

blithequark is committed to providing a supportive and collaborative work environment that fosters career advancement and growth. As a remote customer service representative, you'll be working within a 60-mile radius of Dublin, OH, and enjoy a comprehensive 10-week paid on-the-job training program with a structured schedule. This is an excellent opportunity to develop your skills, expand your knowledge, and make a meaningful difference in the healthcare industry.

Key Responsibilities

As a Provider Customer Service Call and Chat Representative at blithequark, you'll be the primary point of contact for healthcare providers, addressing their inquiries and resolving issues via phone and chat. Your key responsibilities will include:

• Advocating for providers by demonstrating accountability and ownership to resolve issues in a timely and efficient manner.
• Providing exceptional support to healthcare professionals, addressing their inquiries, and resolving complex prior authorization and claim issues.
• Collaborating with internal partners to ensure timely communication and resolution of issues, enhancing provider satisfaction.
• Navigating multiple systems efficiently to extract necessary information for issue resolution, utilizing your problem-solving skills and technical expertise.
• Maintaining a high level of productivity and accuracy, with a typing speed of at least 35-40 WPM and 90% accuracy.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma / GED or equivalent work experience, demonstrating a strong foundation in customer service and communication.
• A minimum of 1 year of customer service experience, with proven problem-solving abilities and a customer-centric approach.
• Proficiency in computer and Windows PC applications, with a willingness to learn new systems and technologies.
• Availability to work 40 hours per week during designated business hours, including potential overtime, to meet the needs of our healthcare providers.

Preferred Qualifications

To stand out as a candidate, you'll ideally have:

• Experience in a call center or customer service environment, utilizing phones and computers to resolve customer inquiries.
• Prior healthcare experience and familiarity with healthcare terminology, enabling you to navigate complex issues and provide informed support.

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills, with the ability to build rapport with healthcare providers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to navigate complex issues and resolve them efficiently.
• A customer-centric approach, with a focus on delivering exceptional service and support to healthcare providers.
• Technical expertise, including proficiency in computer applications and a willingness to learn new systems.
• Adaptability and flexibility, with the ability to work in a fast-paced environment and adapt to changing priorities.

Career Growth and Learning Benefits

At blithequark, we're committed to supporting your career growth and development. As a customer service representative, you'll have access to comprehensive training and ongoing support, enabling you to expand your skills and knowledge. You'll also have opportunities to advance within the organization, taking on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

blithequark values a supportive and collaborative work environment, with a culture that prioritizes employee well-being and satisfaction. As a remote customer service representative, you'll enjoy the flexibility of working from home, while remaining connected to our team through regular communication and collaboration.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a comprehensive benefits program and opportunities for career advancement. Our remote work arrangement provides a healthy work-life balance, and our supportive team environment ensures that you'll have the resources and support you need to succeed.

Join Our Team

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with blithequark. As a Provider Customer Service Call and Chat Representative, you'll be part of a dynamic team that's shaping the future of healthcare services. With our comprehensive training program, ongoing support, and opportunities for career growth, you'll be well-equipped to succeed in this role and make a meaningful difference in the lives of healthcare providers and members.

Don't miss this opportunity to join blithequark and be part of a team that's committed to transforming healthcare through exceptional customer service. Apply today and take the first step towards a rewarding and challenging career with a leading player in the healthcare services industry.