Experienced Call Center Representative for Data Entry - Remote Opportunity at blithequark

Join blithequark as a Call Center Representative and be part of a pioneering healthcare and retail organization

blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. With a strong presence across the United States, Puerto Rico, and the U.S. Virgin Islands, blithequark operates nearly 9,000 retail stores and serves almost 10 million customers daily. As a key player in the U.S. healthcare system, blithequark's pharmacists provide a wide range of pharmacy and healthcare services, driving equitable access to care for the country's medically underserved populations.

About the Role

As a Call Center Representative at blithequark, you will play a crucial role in patient enrollment, data entry, and resolving third-party abnormalities while providing exceptional customer service. Working in a remote capacity, you will be responsible for utilizing pharmacy systems to obtain patient and medication information, handling patient medication requests, and entering refill orders for processing within HIPAA guidelines.

Key Responsibilities

• Process new patient enrollments by entering information into the appropriate system using blithequark's prescription data entry methodology and guideline processes.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription information, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Manage inbound calls, visits, and messages from patients, and make outbound calls to prescribers and patients on a case-by-case basis.
• Resolve third-party abnormalities by investigating, gathering information, creating claims, and resubmitting for processing according to individual plan requirements.
• Make phone calls to providers and others to obtain information, gain override approval, or otherwise resolve third-party abnormalities.
• Provide support to pharmacists both in-office and in other locations, identifying and communicating issues to senior-level staff as necessary.

Essential Qualifications

• High School Diploma or GED.
• Basic level PC skills, including starting and shutting down the computer, using the mouse, opening and closing programs, switching between programs, saving files, and printing documents.
• Basic browser skills, including opening a browser, typing URLs, using a search engine, bookmarking a webpage, and completing online forms.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing documents).
• Effective written and verbal communication skills.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy professional experience in a retail or call center environment.
• At least 1.5 years as a pharmacy professional with a certification/licensure by the state as granted by the State Board for Pharmacies or a widely recognized certification agency.
• Experience providing customer care to internal and external customers, including meeting quality standards for services and assessing customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents).
• Proficiency in both Spanish and English.

What blithequark Offers

As a Call Center Representative at blithequark, you will have the opportunity to work in a dynamic and supportive environment with a competitive salary range of $25-$35 per hour. blithequark is committed to providing its employees with a comprehensive benefits package, opportunities for career growth and development, and a culture that values diversity and inclusion.

blithequark is an Equal Opportunity Employer, committed to creating a workplace that is inclusive and respectful of all employees, including individuals with disabilities and veterans.

Career Growth and Development

At blithequark, we believe in investing in our employees' growth and development. As a Call Center Representative, you will have access to training and development programs that will help you enhance your skills and advance your career. Our organization is committed to promoting from within and providing opportunities for professional growth and advancement.

Work Environment and Culture

blithequark values its employees and strives to create a positive and inclusive work environment. As a remote Call Center Representative, you will be part of a team that is passionate about delivering exceptional customer service and making a difference in the lives of our customers.

Compensation and Benefits

blithequark offers a competitive compensation package, including a salary range of $25-$35 per hour, as well as a comprehensive benefits package that includes opportunities for career growth and development.

Join Our Team

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join blithequark as a Call Center Representative. As a key member of our team, you will play a critical role in delivering exceptional customer service and driving business success.

Don't miss this opportunity to be part of a pioneering healthcare and retail organization that is making a difference in the lives of millions. Apply now to join blithequark as a Call Center Representative and start your journey towards a rewarding and challenging career.