Experienced Customer Service Representative - Remote Claims Inquiry and Research Specialist at blithequark

Transforming Healthcare through Exceptional Customer Service

At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering personalized, convenient, and affordable healthcare solutions in a rapidly evolving world. As a Customer Service Representative at blithequark, you'll play a vital role in embodying our brand values and fostering a culture of empathy, innovation, and excellence.

About the Role

We're seeking a highly skilled and compassionate Customer Service Representative to join our Claims Inquiry/Claims Research team on a fully remote basis. As a key member of our team, you'll be responsible for providing top-notch service to our members, providers, and plan sponsors via phone, email, and other channels. If you're passionate about delivering exceptional customer experiences and have a knack for navigating complex healthcare systems, we encourage you to apply.

Key Responsibilities

• Respond to inquiries and resolve issues from members, providers, and plan sponsors in a timely and professional manner.
• Conduct in-depth claims research across multiple platforms to address provider payment queries and concerns.
• Provide personalized support and guidance to customers, proactively offering relevant information to address unasked questions and concerns.
• Utilize our customer service threshold framework to make informed financial decisions and resolve member issues efficiently.
• Process claim referrals, new claim handoffs, nurse reviews, complaints, grievances, and appeals via our target system.
• Educate providers on our self-service options and assist with credentialing, re-credentialing, and contracting queries.
• Compile claim data for customer audits and determine medical necessity, applicable coverage provisions, and verify member plan eligibility.

Essential Qualifications

• Familiarity with Microsoft Office products, including Word, Teams, and Excel.
• Ability to navigate multiple applications simultaneously while maintaining a high level of customer engagement.
• Experience working in a fast-paced, transactional call center environment.
• Excellent customer service and critical thinking skills.
• High-speed internet access (100 Mbps or higher) and a stable connection.
• A dedicated workspace with a direct connection to the router (not Wi-Fi).

Preferred Qualifications

• A background in healthcare or a related field.

Education and Certifications

A High School diploma or GED equivalent is required for this role.

What We Offer

At blithequark, we believe in rewarding our employees for their hard work and dedication. Our compensation package includes:

• A competitive hourly rate ranging from $17.00 to $28.46, depending on experience and qualifications.
• A comprehensive benefits program, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and exclusive discount programs with participating partners.
• Paid Time Off (PTO) and vacation pay, as well as paid holidays throughout the calendar year.

Career Growth and Development

At blithequark, we're committed to helping our employees grow and thrive in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills in a dynamic, fast-paced environment.
• Take on new challenges and responsibilities as you progress in your role.
• Participate in ongoing training and development programs to enhance your knowledge and expertise.
• Collaborate with cross-functional teams to drive innovation and excellence.

Our Culture and Work Environment

At blithequark, we pride ourselves on our inclusive, empathetic, and supportive culture. As a remote employee, you'll be part of a distributed team that values:

• Flexibility and work-life balance.
• Open communication and collaboration.
• Continuous learning and growth.
• Diversity, equity, and inclusion.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to join our team. At blithequark, you'll have the opportunity to:

• Be part of a purpose-driven organization that puts our heart into caring for our colleagues and communities.
• Work in a dynamic, fast-paced environment that fosters innovation and excellence.
• Develop your skills and expertise in a supportive and inclusive culture.
• Enjoy a comprehensive benefits package and competitive compensation.

If you're ready to make a difference and join a team that shares your values, we encourage you to apply for this exciting opportunity. Don't miss your chance to be part of our mission to transform healthcare through exceptional customer service.

Equal Opportunity Employer

blithequark is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.