Entry-Level Customer Support Specialist - Shaping the Future of Digital Transformation at blithequark

Join the Ranks of a Revolutionary Company: blithequark

At blithequark, we're not just navigating the frontier of digital transformation; we're reshaping it. Our dedication to merging the prowess of humans and machines to solve complex problems has set us apart in designing and engineering solutions for the Department of Defense (DoD) networks. As a Customer Support Specialist, you'll be an integral part of our mission to advance and secure the future of our customers.

About This Opportunity

Are you a people person who thrives on solving problems and making someone's day a little easier? As an Entry-Level Customer Support Specialist at blithequark, you'll be the friendly face (or voice) our customers rely on when they need help. You'll handle inquiries, troubleshoot issues, and ensure that every customer leaves with a smile. This is a perfect role for someone who's patient, empathetic, and ready to dive into the world of customer support.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. You'll be the first point of contact, so making a great impression is key.
• Issue Resolution: Troubleshoot and resolve customer issues, providing clear and accurate information. Whether it's a forgotten password or a billing question, you'll find the right solution.
• Product Knowledge: Become an expert on our products and services to provide accurate information and guidance. You'll need to understand what we offer inside and out.
• Documentation: Keep detailed records of customer interactions, issues, and resolutions in our CRM system. Accurate documentation helps us improve and provide better service.
• Feedback Loop: Collect and share customer feedback with the team to help us continually improve our products and services. Your insights could lead to the next big innovation.
• Team Collaboration: Work closely with other departments, such as sales, marketing, and product development, to resolve complex issues and improve the overall customer experience.
• Continuous Improvement: Participate in training sessions and team meetings to enhance your skills and stay updated on new products, services, and policies.

Requirements and Qualifications

To succeed as a Customer Support Specialist at blithequark, you'll need:

Essential Qualifications

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to stay calm under pressure and handle multiple inquiries simultaneously.
• Basic computer skills and familiarity with CRM systems or willingness to learn.
• Active listening skills to understand and address customer needs effectively.
• Friendly, patient, and empathetic with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Strong organizational skills with attention to detail.
• Eagerness to learn and grow within the company.
• Positive attitude and a proactive approach to problem-solving.

Preferred Qualifications

• Previous customer service or retail experience.
• A knack for problem-solving and a passion for helping people.

What We Offer

At blithequark, we're committed to the well-being and professional growth of our team members. As a Customer Support Specialist, you'll enjoy:

• Career Growth Opportunities: Participate in training sessions and team meetings to enhance your skills and stay updated on new products, services, and policies.
• Collaborative Work Environment: Work closely with other departments to resolve complex issues and improve the overall customer experience.
• Competitive Compensation and Benefits: Enjoy a comprehensive compensation package, including benefits and perks that support your overall well-being.
• Diverse and Inclusive Culture: Be part of a company that values diversity and promotes an inclusive environment.
• Opportunities for Advancement: Take advantage of opportunities to grow and advance within the company.

About blithequark

Founded in 2013, blithequark has distinguished itself through our exceptional services because of our deep-rooted commitment to our people. Our employee-centric ethos has been pivotal to our enduring success, directly translating into significant benefits for our customers.

Our identity is greatly influenced by the contributions of US Military Veterans. blithequark's Veteran Outreach Program, dedicated to recruiting transitioning military personnel, has been a resounding success. Veterans now represent over 50% of our workforce, bringing invaluable experience and insight that have been crucial in steering our customers' success.

As a dynamic small business at the forefront of innovation, blithequark boasts extensive expertise in Network Modernization, Cybersecurity, and Data Modernization in support of Joint Force Mission Operations. Our reach extends to over 20 states, serving prestigious federal government clients.

Citizenship and Other Requirements

To be considered for this role, you must be a U.S. Citizen. Some travel may be required, and you must have a valid driver's license and transportation. Additionally, you must be able to lift up to 50 lbs and be willing to perform duties not listed in the job description as required by blithequark and our customer.

Equal Opportunity Employer

blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join Our Team

If you're passionate about delivering exceptional customer support and are eager to be part of a company that's shaping the future of digital transformation, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you'll be an integral part of our mission to advance and secure the future of our customers.

Don't miss this chance to join a dynamic team and take your career to the next level. Apply now and become a part of blithequark's journey to reshape the frontier of digital transformation.