Experienced Customer Support Representative for Weekend and Holiday Shifts - EST Fully Remote with ServiceTitan Expertise

Join Pink Callers, Where Happiness Meets Customer Support!

Are you a dedicated and empathetic individual looking for a job that puts a smile on your face? Do you thrive in a remote customer support role and have a passion for problem-solving? At Pink Callers, we're all about connecting callers with happiness, and we're seeking an experienced Customer Support Representative to join our dynamic team. As a key member of our team, you'll be responsible for providing exceptional customer service to small home service businesses via phone, email, and chat, ensuring top-notch support and spreading joy one phone call at a time.

About Us

Pink Callers is part of Workwarp, a company that values innovation, teamwork, and customer satisfaction. We're committed to creating a work environment that's supportive, inclusive, and conducive to growth. As a fully remote company, we offer the flexibility to work from anywhere, at any time, as long as you're available to work the required shifts. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our crew.

Key Responsibilities

• Oversee weekend and holiday office operations, including answering phones, responding to emails, and managing service appointments.
• Coordinate and schedule technicians for service calls, installations, and repairs, ensuring efficient dispatch and minimizing last-minute changes or emergencies.
• Serve as the primary point of contact for customer inquiries, appointments, and complaints, providing top-notch customer service and resolving issues promptly.
• Organize documents, invoices, and client records, maintaining accurate and up-to-date records.
• Process customer payments and follow up on overdue accounts, ensuring timely payment processing and minimizing outstanding balances.
• Assist in the setup and implementation of ServiceTitan or similar dispatching software, ensuring seamless integration and optimal usage.
• Contribute to additional tasks to support the company's growth, demonstrating flexibility and a willingness to adapt to changing needs.

Essential Qualifications

To succeed in this role, you'll need:

• Experience in scheduling or dispatching, preferably in a customer-facing environment.
• 1+ year of experience with ServiceTitan or similar CRM software.
• Proficiency in Google Suite and Slack, with the ability to learn new tools and technologies.
• Excellent time management, multitasking, and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Strong attention to detail and communication skills, with the ability to articulate complex information clearly and concisely.
• Familiarity with industry terminology, processes, and materials is a plus, but not required.
• A high school diploma or equivalent is required.

Preferred Qualifications

While not essential, the following qualifications can give you a competitive edge:

• Experience in a similar industry, such as plumbing, HVAC, or electrical services.
• Familiarity with cloud-based CRM software, such as Jobber, HouseCall Pro, or SingleOps.
• Previous experience in a customer support role, preferably in a remote or distributed team environment.

Technical Requirements

To work effectively in this role, you'll need:

• A desktop or laptop with a webcam, speakers, and a second monitor.
• A Windows or Mac-based operating system (tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook, and Android systems are not compatible).
• 8GB RAM or more, with a reliable internet connection and a router easily accessible from your workspace.

What We Offer

As a part-time Customer Support Representative with Pink Callers, you'll enjoy:

• A competitive salary and opportunities for growth and development.
• A flexible, fully remote work arrangement, allowing you to work from anywhere.
• A dynamic and supportive team environment, with opportunities for collaboration and learning.
• A chance to work with cutting-edge technology, including ServiceTitan and other industry-leading tools.
• A culture that values innovation, teamwork, and customer satisfaction.

Work Schedule

This is a part-time role, requiring 20-30 hours of work per week, with a focus on weekend and holiday shifts. The schedule will include:

• Saturday and Sunday shifts, with varying start times (8:00 AM - 5:00 PM, 10:00 AM - 7:00 PM, or 5:00 PM - 1:00 AM).
• Potential for additional shifts or hours during holidays or peak periods.

Ready to Apply?

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Please submit your application, including your resume and a cover letter, and our hiring team will review it carefully. We appreciate your interest in joining Pink Callers and look forward to discussing this opportunity further.

Important Application Instructions:

• Please allow our hiring team time to process all applications, and refrain from calling to inquire about the status of your application.
• Failure to follow instructions may result in disqualification.
• Our hiring team will reach out to you if they have any questions or require additional information.

Join Pink Callers today and become part of a team that's dedicated to spreading happiness and delivering exceptional customer experiences!