Experienced Flow Inventory Associate – Vehicle Management and Customer Service Expert

Introduction to CarMax and the Role

CarMax, a leader in the automotive industry, is seeking a highly motivated and detail-oriented Flow Inventory Associate to join our dynamic team. As a Flow Inventory Associate, you will play a critical role in maintaining the efficiency and organization of our inventory, ensuring seamless vehicle movement, and providing exceptional customer service to both internal and external customers. If you are passionate about the automotive industry, enjoy working in a fast-paced environment, and are committed to delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Flow Inventory Associate, your primary responsibilities will include:

• Executing processes as defined by work instructions and/or standardized work to maintain inventory accuracy and efficiency
• Participating in problem-solving and continuous improvement activities with the team to drive business results
• Providing training and support to new associates, guided by Inventory Associate II and/or the Manager, to ensure a smooth onboarding process
• Delivering exceptional customer service to internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner
• Maintaining daily lot maintenance and security of display areas and work-in-progress zones, ensuring a safe and organized working environment
• Receiving and securing vehicles shipped to CarMax, preparing vehicle and title packets for shipping to other locations, and completing scanning of vehicles to ensure accurate product status
• Performing lot wash and merchandising activities, including washing and vacuuming customer returns and loaner vehicles, and completing front-lot wash
• Driving vehicles on and off lot for repairs and storage, and providing support to Auctions (if applicable)
• Maintaining workplace cleanliness and organization in accordance with CarMax 5S standards, ensuring a safe and efficient working environment

Essential Qualifications

To be successful in this role, you will need:

• A current driver's license and meet the CarMax DSEPS standards
• The ability to read, interpret, and transcribe data to maintain accurate records
• A High School diploma or equivalent work experience preferred
• The ability to execute processes as defined by work instructions and/or standardized work
• Completion of Inventory Associate Workstation Certifications & Assigned Workday Learnings
• The ability to safely lift up to 50lbs

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in an inventory management or customer service role
• Knowledge of automotive industry practices and procedures
• Experience with inventory management software and systems
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
• Excellent communication and customer service skills, with the ability to respond to customer inquiries and resolve issues in a timely and professional manner
• Ability to work effectively in a fast-paced environment, with a focus on delivering results and meeting deadlines
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues in a timely and efficient manner
• Ability to work collaboratively as part of a team, with a focus on driving business results and achieving common goals

Career Growth Opportunities and Learning Benefits

At CarMax, we are committed to the growth and development of our associates. As a Flow Inventory Associate, you will have access to a range of training and development opportunities, including:

• Inventory Associate Workstation Certifications & Assigned Workday Learnings
• On-the-job training and coaching from experienced colleagues and managers
• Opportunities for career advancement and professional growth within the company
• Access to a range of online training and development resources, including courses and workshops

Work Environment and Company Culture

At CarMax, we pride ourselves on our positive and supportive company culture. As a Flow Inventory Associate, you will be working in a fast-paced and dynamic environment, with a focus on delivering exceptional customer service and driving business results. Our company culture is built on the following values:

• A commitment to excellence and continuous improvement
• A focus on customer satisfaction and loyalty
• A culture of teamwork and collaboration
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a Flow Inventory Associate at CarMax, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and detail-oriented individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. As a Flow Inventory Associate at CarMax, you will be working in a fast-paced and dynamic environment, with a focus on delivering exceptional customer service and driving business results. With a range of training and development opportunities, a positive and supportive company culture, and a comprehensive compensation and benefits package, this is an opportunity not to be missed. Apply now to join our team and take the first step in your career with CarMax!