Experienced Remote Live Chat Customer Support Specialist for Dynamic Shipping Container Supplier

Introduction to blithequark

Imagine being part of a pioneering shipping container supplier that is revolutionizing the way customers acquire and utilize shipping containers across the United States. At blithequark, we pride ourselves on providing top-notch used and new shipping containers, coupled with exceptional customer service that sets us apart in the industry. As a leader in our field, we are committed to innovation, customer satisfaction, and the continuous growth of our team members. We are now seeking an energetic, self-motivated, and integrity-driven individual to join our team as a Remote Live Chat Customer Support Specialist.

About the Role

We are on the hunt for a highly skilled and enthusiastic Live Chat specialist who can provide outstanding support to our customers through live chats. This is a fully remote position, offering the flexibility to work from anywhere in the world, as long as you have a stable internet connection and the ability to work independently with minimal supervision. As a Live Chat specialist at blithequark, you will be the face of our company, interacting with customers, addressing their queries, and providing them with an unparalleled customer experience.

Key Responsibilities

• Respond to live chats from customers in a timely and professional manner, ensuring that all inquiries are addressed with precision and care.
• Utilize your excellent communication skills to understand customer needs, provide accurate information about our products, and resolve any issues that may arise.
• Work closely with our internal teams to stay updated on our products, services, and any ongoing promotions or initiatives that may impact customer interactions.
• Maintain a high level of product knowledge to effectively promote and sell our shipping containers, contributing to the growth and success of blithequark.
• Collaborate with the training team to continuously improve your skills and knowledge, ensuring that you are equipped to handle a wide range of customer interactions.
• Meet and exceed performance targets, including sales commissions, to contribute to the overall success of the company.

Essential Qualifications

To be considered for this exciting opportunity, you must possess the following essential qualifications:

• High school diploma or equivalent required; a degree in a related field is a plus.
• Previous experience in customer service, preferably in a live chat or sales environment, is highly desirable.
• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Strong problem-solving skills, with a customer-centric approach to resolving issues and addressing concerns.
• Ability to work independently in a remote setting, with minimal supervision, and maintain high levels of productivity and motivation.
• Proficiency in using technology, including live chat software, CRM systems, and other digital tools.
• Flexibility to work 40 hours a week, Monday through Friday, 9am-6pm EST, with occasional adjustments as needed.

Preferred Qualifications

While not required, the following preferred qualifications will make your application stand out:

• Experience working in the shipping or logistics industry, with knowledge of shipping containers and their applications.
• Fluency in multiple languages, allowing you to interact with a diverse range of customers and expand our reach.
• Previous experience with sales, marketing, or customer service software, and the ability to quickly adapt to new systems.
• Certifications or training in customer service, sales, or a related field, demonstrating your commitment to professional development.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Communication skills: The ability to communicate effectively with customers, colleagues, and management, both verbally and in writing.
• Problem-solving skills: The capacity to analyze problems, identify solutions, and implement effective resolutions.
• Time management skills: The ability to prioritize tasks, manage your time efficiently, and meet performance targets.
• Adaptability: The willingness to adapt to changing circumstances, including new products, services, or processes.
• Integrity: A strong sense of integrity, with a commitment to honesty, transparency, and ethical behavior.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Live Chat Customer Support Specialist, you will have access to:

• Paid training programs, designed to enhance your skills and knowledge in customer service, sales, and product knowledge.
• Ongoing coaching and feedback, to help you continuously improve your performance and achieve your goals.
• Opportunities for career advancement, as we expand our operations and explore new markets.
• A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a global community that values:

• Flexibility: The ability to work from anywhere, at any time, as long as you have a stable internet connection and can meet your performance targets.
• Autonomy: The freedom to work independently, with minimal supervision, and take ownership of your tasks and responsibilities.
• Collaboration: The opportunity to work with a diverse range of colleagues, share knowledge and ideas, and contribute to the growth and success of the company.
• Recognition: Regular recognition and rewards for outstanding performance, including bonuses, incentives, and public acknowledgement.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base salary of $500 per month, paid twice a month via Wise or Payoneer.
• A 5% commission on each container sold, with average earnings of $20-$30 per container.
• Paid sick days, paid days off, and holidays, including Christmas, Christmas Eve, Thanksgiving, 4th of July, New Year's Day, and New Year's Eve.
• Occasional company incentives, including bonuses, rewards, and recognition programs.
• A comprehensive contract, outlining your terms of employment, benefits, and expectations.

Conclusion

If you are a motivated, customer-focused, and results-driven individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Live Chat Customer Support Specialist at blithequark, you will be part of a dynamic team that is shaping the future of the shipping container industry. With our commitment to growth, development, and customer satisfaction, you will have the opportunity to build a rewarding and challenging career, with a company that values your contributions and supports your success. Apply now to join our team and take the first step towards an exciting and fulfilling career with blithequark!