Experienced GBS Intermediate Billing Associate – Financial Operations and Customer Service Expert

Introduction to Workwarp and the Role

Imagine being part of a dynamic team that is shaping the future of logistics and financial operations. At Workwarp, we are committed to delivering exceptional service and driving innovation in the industry. We are now seeking an experienced and skilled GBS Intermediate Billing Associate to join our team. As a key member of our financial operations team, you will play a critical role in ensuring the accuracy and efficiency of our billing processes, while also providing exceptional customer service to our clients.

Job Summary

In this exciting role, you will be responsible for processing billing invoice research, auditing and correcting billing per company guidelines, and distributing billing case reports to interested parties and collections teams. You will also review invoices to identify errors and discrepancies, oversee the preparation of billing adjustments, and perform research as needed. If you have a keen eye for detail, excellent communication skills, and a passion for delivering exceptional customer service, we want to hear from you.

Key Responsibilities

• Prepare daily audits to complete concerns requests from third-party auditors and customers, as requested by Collections
• Ensure the accuracy of customer records and respond to inquiries from UPSers, third-party auditors, and customers as needed
• Identify, research, and resolve any errors or customer disputes that delay payments and collections efforts
• Review customer contracts or rate charts for new/old pricing and review/comparisons against the system to confirm correct incentives
• Review and compare weekly billing against customer rates and incentives to confirm if CRP rebates are needed to inform Sales
• Process transportation records through key entry with automated macros or manually, depending on the needs
• Resolve multiple types of disputes, including duplicate billing, void requests, additional surcharges, rebills, chargebacks, and more

Essential Qualifications

To be successful in this role, you will need to have:

• A background in accounting and finance, with experience in billing and financial operations
• Proficiency in Microsoft Excel and other financial software applications
• Excellent communication and problem-solving skills, with the ability to work effectively in a team environment
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Intermediate English language skills, with the ability to read, write, and communicate effectively

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a similar role, with a focus on billing and financial operations
• Knowledge of logistics and transportation industry practices and regulations
• Experience working with automated billing systems and software applications
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex billing issues

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Assertive communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex billing issues
• Adaptability and flexibility, with the ability to work in a fast-paced and dynamic environment
• Attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to providing our employees with opportunities for career growth and development. As a GBS Intermediate Billing Associate, you will have access to training and development programs, as well as opportunities to work on complex and challenging projects. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of our financial operations and customer service strategies.

Work Environment and Company Culture

At Workwarp, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to providing our employees with a positive and inclusive work environment. As a GBS Intermediate Billing Associate, you will be part of a talented and experienced team, and will have the opportunity to contribute to the development of our financial operations and customer service strategies.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our perks and benefits include:

• A competitive salary and bonus structure
• Comprehensive health and dental benefits
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Flexible work arrangements, including remote work options

Conclusion

If you are a motivated and experienced billing professional, with a passion for delivering exceptional customer service and driving financial operations excellence, we want to hear from you. Apply now to join our team as a GBS Intermediate Billing Associate, and take the first step towards an exciting and rewarding career with Workwarp.

Don't miss out on this opportunity to join a dynamic and growing company, with a commitment to excellence and a passion for innovation. Apply now, and take the first step towards a rewarding and challenging career as a GBS Intermediate Billing Associate.