Health Concierge Operations Specialist - Remote Patient Engagement and Support

Join the Team: Health Concierge Operations Specialist - Remote Patient Engagement and Support

Workwarp is seeking a compassionate and highly skilled Health Concierge Operations Specialist to join our dynamic team in a remote setting. As a Health Concierge Operations Specialist, you will play a vital role in delivering exceptional patient experiences, providing personalized support, and fostering strong relationships with our members. If you have a passion for healthcare, excellent communication skills, and a strong organizational mindset, we encourage you to apply for this exciting opportunity.

About Workwarp

At Workwarp, we are dedicated to revolutionizing the way healthcare is delivered. Our mission is to provide innovative solutions that prioritize patient-centered care, improve health outcomes, and enhance the overall well-being of our members. We believe in fostering a culture of empathy, inclusivity, and collaboration, and we are committed to creating a work environment that is supportive, engaging, and rewarding.

Job Summary

As a Health Concierge Operations Specialist, you will be the primary point of contact for our members, providing personalized support, guidance, and education on our health benefits and resources. You will work closely with our members to understand their unique needs, address their concerns, and develop trusting relationships. Your exceptional communication skills, organizational abilities, and passion for healthcare will enable you to deliver outstanding patient experiences and drive success in this role.

Key Responsibilities

• Member Engagement: Interact with members via phone, email, or chat to understand their needs, provide direction for care, and offer support.
• Relationship Building: Develop and maintain trusting, caring relationships with members, ensuring their needs are met and exceeded.
• Education and Resources: Educate members on available health benefits, resources, and services, promoting their overall well-being.
• Documentation and Tracking: Accurately document and track member interactions, ensuring seamless communication and follow-up.
• Issue Resolution: Resolve member issues and concerns with minimal management intervention, demonstrating exceptional problem-solving skills.
• Collaboration: Work closely with colleagues to ensure a cohesive and supportive team environment, driving the best possible customer experience.
• Call Center Staff Development: Coach and assist call center staff in their professional growth and development, sharing knowledge and best practices.

Requirements

Essential Qualifications:

• Customer Service Experience: 1+ year of experience in a transaction-based customer service environment.
• Microsoft Office Suite: 1+ year of experience with Microsoft Office Suite, including proficiency in Word, Excel, and Outlook.
• Technical Skills: Experience working with multiple screens and applications, demonstrating adaptability and technical proficiency.
• Organizational Skills: Effective organizational skills, with the ability to prioritize tasks, manage time, and meet productivity standards.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences.

Preferred Qualifications:

• Healthcare Experience: Experience working in healthcare or a related field, with a strong understanding of healthcare concepts and terminology.
• Certifications: Relevant certifications, such as a Certified Health Education Specialist (CHES) or a Certified Patient Navigator (CPN), are highly valued.

What We Offer

Compensation and Benefits:

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary reflecting your skills, experience, and contributions.
• Medical, Dental, and Vision Benefits: Comprehensive medical, dental, and vision benefits, ensuring your overall well-being.
• 401(k) Retirement Savings Plan: A 401(k) retirement savings plan, helping you plan for your future.
• Employee Stock Purchase Plan: An Employee Stock Purchase Plan, allowing you to invest in our company's success.
• Fully-Paid Term Life Insurance: Fully-paid term life insurance, providing financial protection for you and your loved ones.
• Short-Term and Long-Term Disability Benefits: Short-term and long-term disability benefits, ensuring your financial security in the event of an unexpected absence.

Additional Perks and Benefits:

• Paid Time Off (PTO): Paid Time Off (PTO) or vacation pay, allowing you to recharge and relax.
• Paid Holidays: Paid holidays, giving you time to celebrate and spend with loved ones.
• Well-being Programs: Access to well-being programs, promoting your physical and mental health.
• Education Assistance: Education assistance, supporting your professional growth and development.
• Free Development Courses: Free development courses, helping you enhance your skills and expertise.
• CVS Store Discount: A CVS store discount, offering you savings on everyday essentials.
• Discount Programs: Discount programs with our partners, providing you with exclusive savings and benefits.

Work Environment and Culture

At Workwarp, we pride ourselves on creating a supportive, inclusive, and engaging work environment. As a remote employee, you will have the flexibility to work from home, enjoying a comfortable and distraction-free workspace. Our company culture is built on:

• Collaboration: We foster a culture of collaboration, encouraging teamwork, and open communication.
• Innovation: We prioritize innovation, embracing new ideas and approaches to drive success.
• Empathy: We value empathy, understanding, and compassion, recognizing the importance of emotional intelligence in our work.
• Growth: We are committed to growth, providing opportunities for professional development and career advancement.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are dedicated to supporting your career growth and development. As a Health Concierge Operations Specialist, you will have access to:

• Training and Development: Comprehensive training and development programs, helping you enhance your skills and expertise.
• Mentorship: Mentorship opportunities, providing guidance and support from experienced professionals.
• Career Advancement: Opportunities for career advancement, allowing you to take on new challenges and responsibilities.

Why Join Our Team?

If you are passionate about delivering exceptional patient experiences, have excellent communication skills, and a strong organizational mindset, we encourage you to join our team as a Health Concierge Operations Specialist. By joining our team, you will:

• Make a Difference: Make a meaningful difference in the lives of our members, improving their health outcomes and overall well-being.
• Grow Professionally: Grow professionally, developing new skills and expertise in a dynamic and supportive work environment.
• Be Part of a Team: Be part of a team that values collaboration, innovation, and empathy, working together to drive success.

How to Apply

If this role sounds like a perfect fit, we encourage you to apply today! Please submit your application, including your resume and a cover letter, highlighting your relevant experience and qualifications.

We look forward to hearing from you and exploring how you can contribute to our team's success!