Senior Help Desk and MAC Engineer - Remote Work Opportunity with a Leading IT Solutions Provider

About Us

Welcome to Workwarp, a pioneering IT solutions provider dedicated to delivering top-notch technology services to businesses across New York City and Long Island. With a rich history dating back to 1997, we've established ourselves as a trusted partner for organizations seeking innovative and reliable IT support. Our team is comprised of passionate technology enthusiasts who thrive in a collaborative and dynamic environment. We're now seeking a skilled Senior Help Desk and MAC Engineer to join our team and contribute to our mission of providing exceptional IT solutions.

Job Overview

We're on the hunt for a talented and experienced Help Desk and MAC Engineer to provide top-tier support for our clients. As a Senior Help Desk and MAC Engineer, you will be responsible for delivering outstanding technical support for MAC and Windows environments, both remotely and onsite. If you're a motivated and tech-savvy individual with a passion for problem-solving and customer satisfaction, we want to hear from you!

Key Responsibilities:

• Technical Support: Provide phone support and remote remediation for workstation issues, troubleshooting and resolving customer system problems across a broad range of technologies.
• Software Installations: Conduct remote installations of new software and upgrades, as well as service packs and security updates.
• Onsite Support: Deliver onsite support and installations to clients when necessary, ensuring timely and effective resolution of technical issues.
• Help Desk Support: Provide exceptional help desk support, analyzing and resolving end-user issues in a timely and professional manner.
• Communication: Foster strong relationships with clients through excellent written and verbal communication skills, ensuring that technical information is conveyed in a clear and concise manner.

Essential Qualifications:

• Education: A minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience: 1+ year of hands-on experience in MAC and PC support, with a strong focus on iMac and MacBook repairs, as well as OSX operating systems.
• Technical Skills: Proficiency in MAC and Windows operating systems, desktop applications, and a broad range of technologies.
• Certifications: Relevant certifications, such as CompTIA A+ or Apple Certified Support Professional, are highly desirable.

Preferred Qualifications:

• Cisco Phone Systems: Experience with Cisco Phone Systems is a plus.
• Additional Certifications: Holding additional certifications, such as CompTIA Network+ or Cisco CCNA, is highly valued.
• Scripting and Automation: Familiarity with scripting languages, such as Python or PowerShell, and automation tools is an asset.

What We Offer:

Compensation and Benefits:

• Competitive Salary: A competitive salary reflecting your skills and experience.
• Comprehensive Benefits: A great benefits package, including medical, dental, vision, and 401k.
• Paid Time Off: Generous paid time off to recharge and relax.

Career Growth and Learning:

• Training and Education: Ongoing training and education to help you stay up-to-date with the latest technologies.
• Career Advancement: Opportunities for career growth and advancement within the company.
• Collaborative Environment: A dynamic and collaborative work environment that encourages innovation and creativity.

Work Environment:

• Remote Work: Enjoy the flexibility of working remotely from the comfort of your own home.
• Flexible Schedule: A flexible schedule that allows you to balance your work and personal life.
• Company Culture: A company culture that values collaboration, integrity, and a passion for technology.

Why Join Us?

At Workwarp, we're committed to providing exceptional IT solutions that exceed our clients' expectations. As a Senior Help Desk and MAC Engineer, you'll play a critical role in delivering outstanding technical support and contributing to our mission. By joining our team, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for career growth and learning. If you're a motivated and tech-savvy individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're ready to take your career to the next level and join a dynamic team of technology enthusiasts, submit your application today! Please include your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!