Experienced Seasonal Customer Service Representative - Remote within Pacific Time Zone for a Global Humanitarian Organization

Introduction to blithequark

Imagine being part of a global organization that is dedicated to making a difference in the lives of children, families, and communities around the world. At blithequark, we are a humanitarian organization that partners with individuals and communities to tackle the causes of poverty and injustice. We are now seeking a highly skilled and compassionate Seasonal Customer Service Representative to join our Donor Contact Services team, working remotely from within the Pacific Time Zone.

About the Role

As a Seasonal Customer Service Representative at blithequark, you will be the key liaison between our organization and our valued donors, providing exceptional customer service and support. You will be responsible for answering inbound calls, making outbound calls, and responding to inquiries about our programs and services, including our Gift Catalog. You will also have the opportunity to share God's love with others and support our donors through meaningful prayer.

Key Responsibilities:

• Keep Christ central in individual and corporate life, actively participating in and contributing to the spiritual disciplines of the organization.
• Maintain reliable, regular attendance and report to work on time, returning from breaks and lunches on schedule.
• Answer inbound calls and make outbound calls to current and potential donors, recognizing and responding to up-sell opportunities and cross-selling other blithequark programs as appropriate.
• Demonstrate active listening skills, assessing callers' needs and inputting information accurately and efficiently using data entry and ten-key skills.
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
• Conduct research and respond to inquiries utilizing a variety of resource materials and methods.
• Develop skills to utilize technology for maintaining and updating donor information as appropriate.
• Accept constructive feedback and welcome instruction and direction.
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment.
• Learn and effectively communicate blithequark's involvement in ministries and projects around the world.
• Be sensitive to donor needs and pray with them when appropriate.
• Work collaboratively with team members when assigned to work as a member of a team.
• Perform other duties as assigned and maintain awareness of corporate goals, objectives, organizational announcements, and activities.

Required Experience and Skills

To be successful in this role, you will need:

• A high school graduate/GED or equivalent, as well as basic routine work experience.
• A minimum of 1-year previous customer service/sales work experience or call center experience preferred.
• A required minimum typing speed of 20 wpm.
• Access to a reliable, high-speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mbps.

Preferred Qualifications:

• Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications.
• Ability to keep composure during challenging situations.
• Ability to work efficiently while maintaining an appropriate level of speed.
• Demonstrated innovative thinking, problem-solving skills, and ability to multi-task and prioritize.
• Ability to adapt and demonstrate flexibility.
• Willingness to accept constructive feedback, instruction, and direction.
• Ability to demonstrate active listening and display empathy through the phone.
• Show a passion for sharing God's love with others.
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms.

What to Expect

As a Seasonal Customer Service Representative at blithequark, you will join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service in a highly structured Call Center environment. You will have opportunities to support our donors through meaningful prayer and be part of a faith-filled, customer-focused, caring, and supportive work environment.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Seasonal Customer Service Representative, you will have access to training and development opportunities, including a comprehensive onboarding program and ongoing coaching and feedback. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about making a difference in the world.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on providing exceptional customer service and support. We are a global organization with a strong commitment to our core values, including our Christian faith. We believe in creating a work environment that is inclusive, respectful, and supportive, where everyone can thrive and grow.

Compensation and Benefits

We offer a competitive hourly rate of $16.56 - $23.06, depending on location and experience. Please note that there are no benefits associated with this position. However, we offer a range of perks and benefits, including opportunities for professional growth and development, a supportive and inclusive work environment, and the chance to make a real difference in the lives of children, families, and communities around the world.

How to Apply

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service and supporting a global humanitarian organization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon.

Conclusion

Joining blithequark as a Seasonal Customer Service Representative is a unique opportunity to be part of a global organization that is making a real difference in the world. We are committed to providing exceptional customer service and support, and we are looking for talented and dedicated individuals to join our team. If you are passionate about our mission and values, and you have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity. Together, we can make a difference in the lives of children, families, and communities around the world.