Experienced Full Stack Customer Service Representative – Remote Work Opportunity with Comprehensive Benefits and Growth Potential

Join the blithequark Team: Where Adventure Meets Customer Service

Are you ready to embark on a thrilling journey where every day is a chance to discover something new and make a meaningful impact? At blithequark, we're passionate about creating an environment of endless possibilities where our team members are empowered to think on their feet, evolve our processes, and seize the many opportunities that come with the unknown. As a Customer Service Representative, you'll be at the forefront of delivering exceptional customer experiences, resolving issues, and building lasting relationships with our valued customers.

About blithequark and Our Industry

blithequark operates in the dynamic retail industry, where the thrill of the find meets the joy of putting products to use on an actual adventure. Our company culture is built on a foundation of fearlessness, embracing the unknown, and supporting each other on the journey. We're committed to reinventing what's possible within our stores and beyond. With a diverse portfolio of brands, including TJ Maxx, Marshalls, HomeGoods, and Homesense, we're dedicated to delivering exceptional customer experiences and fostering a culture of inclusivity and respect.

Job Summary

We're seeking a highly skilled and motivated Customer Service Representative to join our team on a remote basis. As a key member of our customer service team, you'll be responsible for responding to customer inquiries, resolving issues, and providing support across various channels, including phone, email, and social media. If you're passionate about delivering exceptional customer experiences, have a flexible mindset, and are oriented towards conflict resolution, we want to hear from you!

Key Responsibilities:

• Respond accurately, promptly, and effectively to all forms of customer communication, including phones, letters, and email.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem-solving and negotiation skills.
• Document customers and store information into our call tracking system.
• Promote a positive company image to support customer service objectives and mission statement.
• Compose personal replies to customer letters and/or emails and maintain assigned reports.
• Update customer addresses for the Loyalty Program and adjust reward points as needed.
• Make sound judgment calls that align with our brand, escalation, and customer service policies for social media customer-related issues.
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.

Essential Qualifications:

• 1 to 3 years of retail customer service or call center experience with proven conflict management skills.
• Flexible mindset, oriented towards conflict resolution.
• Strong listening skills.
• Ability to prioritize work.
• Excellent verbal and written communication skills.
• PC knowledge.
• Typing skills.

Preferred Qualifications:

• Experience with customer relationship management (CRM) software.
• Familiarity with social media platforms and content management.
• Previous experience in a remote work environment.

What We Offer

At blithequark, we're committed to providing our team members with a comprehensive benefits package, including:

• Competitive hourly rate: $11.60 to $20.00 per hour, depending on experience and qualifications.
• Associate discount.
• 401(k) match.
• Medical, dental, and vision insurance.
• Health savings account (HSA).
• Health care flexible spending account (FSA).
• Life insurance.
• Short-term and long-term disability insurance.
• Paid holidays, vacation, sick, bereavement, and parental leave.
• Employee assistance program (EAP).
• Incentive programs for management.
• Auto and home insurance discounts.
• Tuition reimbursement.
• Scholarship program.
• Adoption and surrogacy assistance.
• Smoking cessation program.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union membership.
• Referral bonuses.

Work Environment and Company Culture

At blithequark, we pride ourselves on fostering a culture of inclusivity, respect, and fearlessness. We believe in embracing each other's differences and unique perspectives, and we consider all applicants for employment without regard to:

• Race.
• Color.
• Religion.
• Gender.
• Sexual orientation.
• National origin.
• Age.
• Disability.
• Gender identity and expression.
• Marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

How to Apply

If you're excited about the opportunity to join our team and embark on a thrilling adventure in customer service, please submit your application. We can't wait to hear from you and explore how you can contribute to our mission of delivering exceptional customer experiences.

Note: This is a remote work opportunity, and candidates must have reliable internet access at their home and live in one of the following states: Wyoming, Alabama, Florida, Georgia, Kansas, Louisiana, Nebraska, Texas, North Dakota, or Arkansas. Additionally, candidates must utilize a cable internet provider and cannot be serviced through a satellite internet provider.