Experienced Customer Support Representative – Remote Contact Center Agent for Exceptional Customer Experiences at Blithequark

Join the Blithequark Team: Deliver Outstanding Customer Support Remotely

Blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative / Contact Center Agent. As a remote agent, you will be the face of our company, providing top-notch support to our valued customers via telephone, email, and chat. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

About Blithequark

At Blithequark, we're dedicated to providing innovative solutions and outstanding customer support. Our company culture is built on a foundation of respect, empathy, and teamwork. We believe in fostering a positive and inclusive work environment that encourages growth, learning, and creativity. As a remote employee, you'll be part of a dynamic team that's committed to making a difference in the lives of our customers.

Key Responsibilities:

• Telephone Support: Provide professional, caring, and responsive support to customers via telephone. Ensure that customer questions are answered completely, and open issues are resolved in a timely manner. Log all contacts, including information and resolution achieved, in our ticketing system.
• Email & Chat Support: Respond to assigned messages or contacts via email and chat. Ensure that all customer questions and issues are addressed in a timely and professional manner. Properly enter customer information and resolution in our ticketing system.
• Skill Improvement: Continuously strive to improve your cognitive and customer service skills. Develop proficiency with supported products, demonstrate problem-solving ability, and exhibit excellent verbal and written communication skills. Attend all training classes and complete assigned exercises.
• Communication: Provide feedback on support issues, resolutions, or suggestions to your immediate supervisor or department manager. Communicate trends, issues, and appropriate solutions to supervisors and management.
• Support Coworkers: Offer procedural advice and assistance to other representatives. Help maintain and ensure positive working relationships with support clients.
• Adherence to Policies and Procedures: Provide all support functions within the guidelines of our contact center and client policies and procedures. Maintain departmental productivity standards while exhibiting accuracy in our ticketing system.

Essential Qualifications:

Education:

• High school diploma or equivalent required.

Skills:

• Excellent Interpersonal Skills: Establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner.
• Excellent Written and Oral Communication Skills: Strong listening skills, with the ability to communicate clearly and effectively via telephone, email, and chat.
• Intermediate to Advanced Computer Skills: Emphasis on Internet knowledge, with the ability to navigate and utilize various software applications.
• Aptitude for Providing Superior Customer Care: A passion for delivering exceptional customer experiences and resolving issues in a timely and professional manner.
• Dependability, Adaptability, and Flexibility: Demonstrate a strong work ethic, with the ability to work independently and adapt to changing situations.
• Basic Math Skills: Ability to perform basic mathematical calculations.
• Creative Thinking and Reasoning Ability: Exhibit creative problem-solving skills, with the ability to think critically and reason effectively.

Preferred Qualifications:

Experience:

• Experience in sales, marketing, or promotions is preferred.

What We Offer:

Career Growth and Development:

• Opportunities for Professional Growth: We offer opportunities for professional growth, development, and advancement within our organization.
• Comprehensive Training: We provide comprehensive training on hardware and software applications for qualified applicants.

Work Environment:

• 100% Remote Working Employment Model: Enjoy the flexibility of working from home and maintaining a healthy work-life balance.

Compensation and Benefits:

• Competitive Compensation: We offer competitive compensation and a full benefits package for full-time employees.
• Comprehensive Benefits Package: Our benefits package includes health, dental, vision, and life insurance plans, 401K, and PTO.

Why Join Blithequark?

At Blithequark, we're committed to creating a positive and inclusive work environment that encourages growth, learning, and creativity. As a remote employee, you'll have the opportunity to work with a dynamic team and make a difference in the lives of our customers. We offer a comprehensive benefits package, opportunities for professional growth and development, and a flexible work environment.

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to join our team as a Customer Support Representative / Contact Center Agent.

Don't miss this opportunity to join our team and start making a difference in the lives of our customers. Apply now and take the first step towards a rewarding career at Blithequark!