Experienced Full Stack Customer Service Representative – Commercial Energy Customer Care and Energy Efficiency Applications

Join the Team at blithequark: Delivering Exceptional Customer Experiences in Commercial Energy

blithequark is a leading management consulting firm dedicated to providing top-notch staffing and executive search services. With a rich history dating back to 1990, we have established ourselves as a trusted partner in the industry. Our team is passionate about delivering exceptional customer experiences, and we are seeking a highly skilled Customer Service Representative to join our commercial energy team.

About the Role

As a Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences within the commercial energy business in Mississippi. You will be part of a specialized and technical team that focuses on energy efficiency customer support. Your primary responsibilities will include:

• Non-scripted customer interactions via phone, email, and software chat applications
• Professional outreach to customers and program participants
• Reviewing and assisting customers with energy application inquiries and program questions
• Other administrative duties as assigned

Key Responsibilities

As a Customer Service Representative, you will be responsible for:

• Providing prompt and accurate processing of energy efficiency applications
• Delivering exceptional customer service via phone, email, and online chat
• Conducting detailed reviews of energy incentive applications for eligibility
• Finalizing energy applications and resultant payments
• Providing inbound and outbound support for applicants and program participants
• Performing other types of back-office processing support for utility clients and their customers

Requirements and Qualifications

To be successful in this role, you will need to have:

Essential Qualifications:

• High school diploma or equivalent
• 2+ years of professional work experience
• 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite
• Ability to pass a background check

Preferred Qualifications:

• Previous business processing or back-office experience
• Ability to accurately process applications within a highly repetitive processing environment
• Previous sales or customer service experience
• Computer skills to include data entry with a high degree of accuracy and speed, and database navigation
• Strong communication skills, both written and oral
• Ability to display high energy level, positive attitude, and enthusiasm for the program
• Experience working with program participants ranging from homeowners to contractors
• Ability to identify, define, and resolve problems in a timely manner
• Strong organizational and analytical skills
• Ability to type 45 to 50 wpm
• Team player with the ability to work in a fast-paced environment
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary
• Able to sit for prolonged periods of time
• Takes pride in own ability to positively make a difference in the lives of program participants
• Desire and ability to quickly learn about the energy business

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you can expect:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to state-of-the-art technology and tools
• Recognition and rewards for outstanding performance

Our Culture and Values

At blithequark, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to delivering exceptional results. We are committed to building a team with a variety of backgrounds, skills, and views. Our culture is centered around:

• Embracing diversity and promoting inclusion
• Providing opportunities for growth and development
• Fostering a collaborative and dynamic work environment
• Recognizing and rewarding outstanding performance
• Promoting work-life balance and flexibility

Why Join blithequark?

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. As a Customer Service Representative, you will have the opportunity to:

• Make a positive impact on the lives of program participants
• Develop your skills and expertise in a specialized and technical field
• Work with a talented and dedicated team
• Contribute to the success of a leading management consulting firm

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!