Experienced Customer Service Representative - Remote Federal Student Aid Loan Servicing for blithequark - Jacksonville, FL Area

Join the blithequark Team: Delivering Exceptional Customer Service in Federal Student Aid Loan Servicing

blithequark is seeking highly skilled and motivated Customer Service Representatives to support the Department of Education's Federal Student Aid (FSA) Loan Servicing program. As a trusted partner in the education sector, blithequark is committed to providing top-notch service to students, borrowers, and families. If you're passionate about delivering exceptional customer experiences and have a strong desire to make a positive impact, we want to hear from you!

About blithequark and the Industry

blithequark is a leading provider of innovative solutions and services in the education sector. Our team is dedicated to helping students, borrowers, and families navigate the complexities of federal student aid and loan servicing. With a strong commitment to customer satisfaction and a passion for making a difference, we're seeking talented professionals to join our team.

Key Responsibilities:

• Respond to incoming calls, chats, and emails from borrowers and stakeholders regarding Federal Student Aid (FSA) Loan Servicing
• Make outbound calls to borrowers and stakeholders as needed
• Utilize computerized systems for tracking, information gathering, and troubleshooting
• Provide exceptional customer service, resolving issues and addressing concerns in a professional and courteous manner
• Refer complex issues to senior staff or subject matter experts as needed
• Maintain accurate records and documentation of customer interactions
• Support Contact Center expectations, departmental, and corporate policies and procedures
• Participate in ongoing training and development to stay up-to-date on FSA programs and policies

Essential Qualifications:

• High school diploma or equivalent required; 6 months of customer service experience preferred
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities
• Basic math and PC skills, including proficiency in MS Office applications
• Fluent English language skills (speaking, reading, and writing)
• Regular and predictable attendance is required

Preferred Qualifications:

• Previous experience in customer service, preferably in a call center or similar environment
• Familiarity with federal student aid programs and policies
• Experience with computerized systems and software applications
• Strong analytical and problem-solving skills

Skills and Competencies:

• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and workflows
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to the growth and development of our team members. We offer:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Competitive pay and benefits package
• Opportunities to work on challenging and rewarding projects

Work Environment and Company Culture:

At blithequark, we pride ourselves on a supportive and inclusive work environment. We offer:

• Remote work opportunities with flexible schedules
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Opportunities for professional growth and development

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package, including:

• Competitive pay rate based on location
• Additional bonuses available
• Paid training and development opportunities
• Opportunities to work from home or other remote locations
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company

EEO Statement:

blithequark is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status.

Pay Transparency:

For positions on this contract, blithequark will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. The hourly base pay range for this position is $17.20.

How to Apply:

If you're passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity with blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!