Experienced Full-Time Customer Service Representative - Retail Banking and Financial Services at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Retail Banking

Blithequark is seeking a highly motivated and customer-focused individual to join our team in Neodesha, Kansas. As a Customer Service Representative, you will play a vital role in delivering top-notch service to our customers, helping them achieve their financial goals, and promoting our banking products and services. If you have a passion for providing exceptional customer experiences, are detail-oriented, and can multitask with ease, we encourage you to apply for this exciting opportunity.

About Blithequark and the Retail Banking Industry

Blithequark is a leading financial institution dedicated to providing personalized banking solutions to individuals and businesses. Our mission is to build long-lasting relationships with our customers, foster a culture of trust, and contribute to the economic growth of our communities. The retail banking industry is rapidly evolving, and we are committed to staying at the forefront of innovation, technology, and customer service excellence.

Key Responsibilities

As a Customer Service Representative at Blithequark, your primary responsibilities will include:

• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
• Opening checking and savings accounts, maintaining customer accounts, and helping resolve disputes.
• Referring customers to loan officers or other financial specialists as needed.
• Recording transactions, counting and packaging currency, and reconciling cash drawers.
• Promoting Blithequark's products and services, including safe deposit boxes, and encouraging customers to take advantage of our offerings.
• Communicating effectively with colleagues, management, and customers via phone, email, and in-person.
• Performing various receptionist, secretarial, and clerical duties to support the smooth operation of our branch.

Essential Qualifications and Skills

To succeed as a Customer Service Representative at Blithequark, you should possess:

• Strong customer service skills, with a focus on delivering exceptional experiences and building long-term relationships.
• Attention to detail, with the ability to accurately process transactions and maintain customer accounts.
• Multitasking skills, with the ability to handle multiple tasks and priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• A positive attitude, with a willingness to work as part of a team and adapt to changing priorities.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior banking experience, with a focus on customer service, sales, or operations.
• Data entry experience, with proficiency in software applications such as Microsoft Office.

Work Environment and Culture

At Blithequark, we pride ourselves on fostering a positive and inclusive work environment that encourages collaboration, innovation, and growth. Our Neodesha, Kansas branch is a dynamic and supportive workplace where you will have opportunities to develop your skills, build meaningful relationships with colleagues and customers, and contribute to the success of our organization.

Work Schedule

As a full-time Customer Service Representative, you will work:

• Monday - Friday: 8:15 AM - 5:00 PM
• Occasional Saturday mornings: 8:45 AM - 11:30 AM

Compensation and Benefits

Blithequark offers a competitive compensation package, including:

• $13.00 - $16.00 per hour, depending on experience.
• Comprehensive benefits package, including:
  • 401(k) and 401(k) matching.
  • Dental, health, and vision insurance.
  • Paid time off and parental leave.

Career Growth and Learning Opportunities

At Blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in retail banking, customer service, and sales.
• Take advantage of training programs, workshops, and online courses to enhance your professional development.
• Explore career advancement opportunities within our organization, including promotions to leadership roles or specialized positions.

Why Join Blithequark?

If you are passionate about delivering exceptional customer experiences, are looking for a challenging and rewarding role, and want to join a dynamic and supportive team, we encourage you to apply for this exciting opportunity. At Blithequark, we value our employees and are committed to providing a positive and inclusive work environment that fosters growth, innovation, and success.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of Blithequark.