Experienced Full-Time Online Customer Chat Specialist – Delivering Exceptional Support and Service to Clients at Blithequark

Join the Movement: Empowering Florida's Youth and Families at Blithequark

Blithequark is a pioneering organization dedicated to providing comprehensive support services to youth transitioning out of foster care. Our mission-driven work culture is built on a foundation of compassion, empathy, and a commitment to making a positive impact in the community. As a leader in Broward County's social services sector, we are seeking a talented and customer-focused Online Customer Chat Specialist to join our team.

About Blithequark and Our Mission

Blithequark was established through a collaborative effort between local organizations, with the goal of offering a safe, nurturing environment that promotes personal growth and practical life skills. Our center has become the hub of all support services for transitioning youth, providing access to a wide range of resources and opportunities. By joining our team, you will be part of a dynamic and growth-oriented organization that is shaping the lives of Florida's children and families.

Why Join Blithequark?

At Blithequark, we offer a unique and rewarding work experience that combines:

• Uplifting mission-driven work culture: Be part of a team that is passionate about making a difference in the lives of others.
• Growth and professional development opportunities: Enhance your skills and expertise through ongoing training and education.
• Great benefits package: Enjoy a comprehensive benefits package, including generous paid time off and holidays.

Job Summary

We are seeking a full-time Online Customer Chat Specialist to provide exceptional customer service to our clients. As a key member of our team, you will be responsible for answering questions, resolving issues, and providing support to customers in a timely and efficient manner. If you have a passion for delivering outstanding customer experiences and possess strong written and verbal communication skills, we encourage you to apply.

Key Responsibilities

As an Online Customer Chat Specialist at Blithequark, your primary responsibilities will include:

• Providing excellent customer service: Respond to customer inquiries in a timely and efficient manner, resolving issues and providing support as needed.
• Monitoring and responding to customer inquiries: Ensure prompt and accurate responses to customer questions and concerns.
• Providing accurate and helpful information: Offer clear and concise information to customers, ensuring they have the resources they need to succeed.
• Solving customer problems and resolving issues: Utilize strong problem-solving skills to address customer concerns and find effective solutions.
• Upselling and cross-selling products and services: Identify opportunities to promote our products and services, enhancing the customer experience and driving revenue growth.
• Tracking and reporting customer interactions: Maintain accurate records of customer interactions, providing valuable insights to inform business decisions.

Essential Qualifications

To be successful in this role, you must possess the following skills and qualifications:

• High school diploma or equivalent: A high school diploma or equivalent is required, with a preference for candidates holding a degree in a related field.
• Excellent written and verbal communication skills: Strong communication skills are essential for delivering exceptional customer experiences.
• Proficiency in computer skills: Experience with MS Office, PLM, and SAP basis is required, with a willingness to learn new systems and technologies.
• Experience in customer support: A background in customer support is preferred, with a proven track record of delivering outstanding customer experiences.
• Ability to work independently and as part of a team: The ability to work independently and collaboratively with colleagues is essential for success in this role.
• Strong problem-solving skills: Effective problem-solving skills are critical for resolving customer issues and finding creative solutions.
• Ability to work under pressure: The ability to work in a fast-paced environment, managing multiple priorities and deadlines, is essential for success in this role.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor's degree in a related field: A degree in a field such as business, communications, or customer service is preferred.
• Experience with CRM software: Familiarity with CRM software and other customer support tools is beneficial.
• Certification in customer service: Certification in customer service or a related field is an asset.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our team members. We offer:

• Ongoing training and education: Enhance your skills and expertise through our comprehensive training program.
• Mentorship and coaching: Receive guidance and support from experienced professionals in your field.
• Career advancement opportunities: Take advantage of opportunities for career growth and advancement within our organization.

Work Environment and Company Culture

At Blithequark, we pride ourselves on a dynamic and supportive work environment that fosters collaboration, creativity, and growth. Our company culture is built on:

• Respect and empathy: We value diversity, inclusivity, and respect for all team members.
• Open communication: We encourage open and transparent communication, ensuring all team members are informed and engaged.
• Teamwork and collaboration: We believe in the power of teamwork, fostering a collaborative environment that drives success.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive salary: A competitive salary range, reflective of your skills and experience.
• Medical, dental, and vision insurance: A comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan: A 401(k) plan, with company match, to support your long-term financial goals.
• Paid time off and holidays: Generous paid time off and holidays, ensuring you have time to rest and recharge.

Conclusion

If you are passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity at Blithequark. As an Online Customer Chat Specialist, you will be part of a dynamic team that is shaping the lives of Florida's children and families. Join our team today and be part of a movement that is creating history!