Experienced Customer Experience Analyst for Innovative Retail Technology - Contract Role

Join the Team Revolutionizing Retail at blithequark

Are you ready to be part of a groundbreaking movement in retail technology? Do you want to work hard, have fun, and make history? blithequark is transforming the shopping experience by automating the checkout process and allowing customers to Just Walk Out. We're seeking a talented Customer Experience Analyst to join our team on a contract basis, providing services to blithequark via Allegis Global Solutions.

About blithequark and the Industry

blithequark is at the forefront of retail innovation, leveraging cutting-edge technology to create seamless and engaging customer experiences. Our team is passionate about delivering world-class solutions that exceed customer expectations. As a Customer Experience Analyst, you'll play a critical role in testing, validating, and launching new technology at customer locations.

Job Summary

We're looking for a customer-facing professional with experience in program management, process development, and a proven track record of delivering results in fast-paced environments. As a Customer Experience Analyst, you'll work closely with cross-functional teams to evaluate the functionality and customer experience of new technology, provide technical and CX feedback, and collect customer feedback to quantify the impact of new technology.

Key Responsibilities:

• Evaluate the functionality and customer experience (CX) of new technology, identifying areas for improvement and optimization.
• Provide technical and CX feedback to development teams, ensuring that customer needs and expectations are met.
• Visit customer sites and deploy new technology, ensuring smooth integration and minimal disruption.
• Collect customer feedback and quantify the impacts of new technology, analyzing data to inform future development.
• Summarize results in writing for presentation to development team leadership, providing actionable insights and recommendations.

Requirements and Qualifications

Basic Qualifications:

• A 4-year degree in a science or engineering field, providing a solid foundation for technical analysis and problem-solving.
• Strong communication and data analysis skills, with the ability to effectively convey complex technical information to diverse audiences.
• Minimum of 2 years of product development experience in consumer hardware development and deployment, with a proven track record of delivering results.
• Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences.
• Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment.

Preferred Qualifications:

• Bachelor's Degree in Engineering or a similar technical field, providing advanced knowledge and skills.
• Scripting skills, enabling efficient data analysis and automation.
• Formal coursework/training in project management, enhancing organizational and leadership abilities.

What We Offer

Contract Details:

• Contract length: 11 months, providing a long-term opportunity to make a meaningful impact.
• Location: Remote (50% travel, so best to be near a main US airline hub), offering flexibility and work-life balance.
• Pay range: $38 - $42 per hour, competitive compensation for a contract role.

Career Growth and Learning Benefits:

• Opportunities for professional growth and development in a rapidly evolving industry.
• Collaborative and dynamic work environment, fostering innovation and creativity.
• Access to cutting-edge technology and tools, enabling you to stay ahead of the curve.

Work Environment and Company Culture:

• blithequark values diversity, equity, and inclusion, promoting a culture of respect and empathy.
• Our team is passionate about delivering exceptional customer experiences, driving innovation and growth.
• We offer a flexible and supportive work environment, recognizing the importance of work-life balance.

How to Apply

If you're excited about the opportunity to join blithequark and contribute to our mission, please submit your application. We're an equal opportunity employer, committed to diversity and inclusion.

blithequark is an equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law.