Experienced Remote Customer Service Representative – Virtual Omni-Channel Contact Center Operations at Blithequark

Join the Team at Blithequark: Delivering Exceptional Customer Experiences from the Comfort of Your Home

Blithequark, a pioneering leader in emergency preparedness and response solutions, is seeking highly skilled and customer-focused individuals to join our virtual omni-channel contact center team as Remote Customer Service Representatives. As a critical component of our customer-centric approach, you will have the opportunity to provide top-notch service and support to our valued customers, working from the comfort of your own home.

About Blithequark

At Blithequark, we pride ourselves on being the largest and most rapidly growing emergency preparedness company in the country. Our mission is to empower individuals and communities to prepare for, respond to, and recover from emergencies and disasters. With a strong commitment to excellence and customer satisfaction, we strive to deliver exceptional guidance and support to our customers across various channels, including phone, email, chat, and social media.

Job Summary

As a Remote Customer Service Representative at Blithequark, you will play a vital role in delivering outstanding customer experiences, resolving customer inquiries and concerns, and building sustainable relationships with our customers. This is a unique opportunity to work in a dynamic and supportive environment, utilizing your excellent communication and problem-solving skills to make a positive impact on our customers' lives.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries and issues via phone, email, chat, and social media, providing accurate and helpful information.
• Assess customers' needs and provide personalized support to resolve their questions and concerns in a timely and efficient manner.
• Utilize your excellent communication skills to empathize with customers, build trust, and create a positive experience.
• Follow established customer service procedures, best practices, and policies to ensure consistency and quality in all customer interactions.
• Manage multiple customer contacts simultaneously, prioritizing tasks and managing time effectively to meet service level agreements (SLAs).
• Stay up-to-date with product knowledge and industry developments to provide informed support and guidance to customers.
• Collaborate with colleagues and management to share knowledge, best practices, and feedback to continuously improve customer service operations.

Requirements and Qualifications:

Essential Qualifications:

• High school degree or equivalent required.
• Previous experience in customer support, client services, or a related field (a minimum of 5 years).
• Excellent communication and interpersonal skills, with the ability to work effectively in a virtual environment.
• Basic computer skills, including experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
• Strong time management and prioritization skills, with the ability to multitask and manage multiple customer contacts simultaneously.

Preferred Qualifications:

• Social media experience and familiarity with various digital platforms.
• Experience working in a virtual or remote call center environment.
• Knowledge of emergency preparedness and response solutions (or a willingness to learn).

What We Offer:

Compensation and Benefits:

• Competitive hourly rate of $17.50, with eligibility for a salary increase upon successful completion of orientation and training.
• Substantial employee discount on Blithequark products.
• Full-time employees are eligible for a comprehensive benefits package, including:
  • 401(k) and 401(k) matching.
  • Dental insurance.
  • Flexible schedule.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

Work Environment and Culture:

• Opportunity to work from home, providing a high-speed internet connection (minimum 100 Mbps).
• Flexible scheduling, including full-time and part-time shifts (minimum 25 hours and maximum 29 hours per week for part-time).
• Dynamic and supportive team environment, with regular feedback and coaching.
• Professional development opportunities, including training and growth prospects.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, highlighting your relevant experience and qualifications.

Don't miss this chance to join our team and make a difference in the lives of our customers. Apply now and start your journey with Blithequark!