Experienced Full Time Phone and Chat Specialist - Remote Customer Service Representative for Healthcare Staffing at Blithequark

Join the Critical Team at Blithequark and Make a Difference in Healthcare

Blithequark is a leading player in the healthcare staffing industry, connecting essential workers with facilities in need. We're now looking for a skilled Phone and Chat Specialist to join our team and play a vital role in verifying nurse credentials and facilitating communication between healthcare professionals and facilities. As a remote customer service representative, you'll be the face of Blithequark, providing exceptional support and ensuring seamless interactions.

About Blithequark and Our Mission

At Blithequark, we're passionate about revolutionizing the way healthcare professionals connect with facilities. Our mission is to provide innovative solutions that make a meaningful impact on the lives of healthcare workers and the patients they serve. We're committed to fostering a culture of excellence, integrity, and compassion, and we're looking for talented individuals who share our values.

Key Responsibilities:

• Navigate online systems to verify nurse credentials, ensuring accuracy and efficiency
• Communicate with nurses via written messages to confirm credential validity for specific healthcare facilities
• Handle follow-up phone calls with nurses and facilities, providing updates on shift pickups and credentialing
• Manage large volumes of inbound and outbound calls in a timely and professional manner
• Multitask across multiple chat channels, responding to inquiries and resolving issues
• Adhere to communication scripts and protocols when handling various topics and scenarios
• Identify customer needs, research, and provide solutions or alternatives
• Perform data entry and customer service tasks with accuracy and attention to detail
• Maintain a high level of organization, navigating online systems efficiently and prioritizing tasks
• Work collaboratively with the team to ensure seamless communication and issue resolution

Requirements and Qualifications:

Essential Qualifications:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience
• Technical savvy, with proficiency in navigating online systems and software applications
• Quick learner, able to work independently and adapt to new situations
• Type 35 words per minute accurately, with strong written and verbal communication skills
• Strong phone and verbal communication skills, with active listening and empathy
• A background check, as applicable with state and federal laws, is required

Preferred Qualifications:

• Previous remote work experience, with a proven track record of productivity and self-motivation
• Experience in the healthcare industry or a related field
• Certifications or training in customer service, communication, or a related field

Skills and Competencies:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and analytical skills, with the ability to research and resolve issues
• Proficient in navigating online systems, with attention to detail and accuracy
• Ability to multitask, prioritize tasks, and manage time effectively
• Strong organizational and time management skills, with the ability to maintain a high level of productivity

Career Growth Opportunities and Learning Benefits:

At Blithequark, we're committed to the growth and development of our team members. As a Phone and Chat Specialist, you'll have access to:

• Comprehensive training program, including 3 weeks of paid training
• Ongoing coaching and feedback, with regular performance evaluations
• Opportunities for career advancement and professional growth
• Flexible work arrangements, including remote work options

Work Environment and Company Culture:

At Blithequark, we pride ourselves on a dynamic and supportive work environment that values:

• Collaboration and teamwork, with regular team-building activities and social events
• Innovation and creativity, with opportunities for feedback and suggestions
• Diversity and inclusion, with a commitment to fostering a culture of respect and empathy
• Work-life balance, with flexible scheduling and remote work options

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Starting pay: $14/hour, with shift differential and possible increase after 90 days
• Paid training: 3 weeks in length, from 9:00am-6:00pm Mon-Fri (EST)
• Full-time status: 40 hours per week, with opportunities for overtime
• Equipment provided: Option to have equipment shipped to you for full-time permanent employees
• Hardware and software requirements: Specific requirements for remote work, including processor, memory, and screen resolution

Why Join Blithequark?

As a Phone and Chat Specialist at Blithequark, you'll be part of a critical team making a difference in the lives of healthcare professionals and patients. You'll enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.

Don't miss this chance to join our team and be part of something special. Apply now and take the first step towards a rewarding career at Blithequark!