Experienced Full Stack Customer Care Associate - Remote Inbound Call Center Agent for E-commerce Brands

Join the blithequark Team - Deliver Exceptional Customer Experiences from the Comfort of Your Home

Are you a passionate and experienced Customer Service Representative looking for a new challenge? Do you thrive in a collaborative, team-oriented environment but also excel at working independently? blithequark is seeking self-motivated professionals to join our inbound Customer Care team! As a Customer Care Associate, you will be the voice of our company, handling inquiries with a focus on cheerful, constructive, and solution-driven interactions.

About blithequark

blithequark is a vertically integrated e-commerce company and home to two fast-growing direct-to-consumer brands. We put our customers and employees at the heart of everything we do. With our headquarters in Carrollton, Texas, and a wholly owned manufacturing facility in Asia, we are uniquely positioned to create a great customer experience from start to finish. Our mission is simple: to bring customers products that matter. We do this by marrying timeless design, innovative technology, and an unwavering commitment to quality.

Position Overview

We are hiring an Inbound Call Center Customer Care Associate to support our e-commerce brands. This is a remote role, with occasional in-office meetings. As a Customer Care Associate, you will work in a collaborative, yet autonomous environment, delivering exceptional and efficient support for customer inquiries across various channels, including phone, email, and chat.

What You'll Do

• Deliver exceptional and efficient support for customer inquiries across various channels, including phone, email, and chat.
• Guide customers through product selection, purchases, order status, tracking details, and returns, ensuring a smooth shopping experience.
• Address and resolve fulfillment issues promptly and effectively.
• Accurately document cases and utilize internal tools to ensure seamless communication, effective follow-up, and keeping customer information up to date.

Who We're Looking For

We are looking for experienced Customer Service Representatives who possess excellent verbal and written communication skills, efficient multitasking abilities with accuracy, and technical aptitude with the ability to quickly learn and adapt to new tools and software.

• Experience: At least 1 year in an inbound call center role, ideally within e-commerce.
• Skills: Excellent verbal and written communication, efficient multitasking with accuracy, and technical aptitude with the ability to quickly learn and adapt to new tools and software.
• Independence: Self-motivated and able to work independently, managing time effectively while handling multiple customer inquiries.
• Performance-Driven: Motivated by performance metrics, consistently meeting or exceeding targets in response time, customer sentiment, and resolution rates.
• Problem-Solving: Quick and effective problem-solving abilities.
• Attitude: Positive, solution-focused approach with a genuine passion for helping others.
• Requirements: Minimum high school diploma and ability to type at least 40 wpm.

Why Join Us?

At blithequark, we offer a competitive starting salary, excellent benefits, and paid time off. Beyond that, you'll enjoy the flexibility of working from home, supported by a collaborative and inclusive team that values different perspectives. We are committed to your career growth, providing ongoing training and opportunities for advancement.

Career Growth Opportunities

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for advancement and career growth within the company.
• Collaborative and inclusive team environment that values different perspectives.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work culture. We value our employees and strive to create an environment that is inclusive, collaborative, and fun. Our remote work arrangement allows you to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Compensation and Benefits

We offer a competitive starting salary, excellent benefits, and paid time off. Our benefits package includes:

• Competitive salary
• Excellent benefits package
• Paid time off

How to Apply

If you are a motivated and experienced Customer Service Representative looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.