Experienced Full Stack Customer Care Representative – Delivering Exceptional Service for Kids and Baby Clothing at Blithequark

About Blithequark

Blithequark is a renowned Portland, Oregon-based brand that champions childhood with a premier kids and baby clothing line. Our mission is to create clothes that are made to play, made to last, and designed to let kids be kids. We're guided by core commitments to design, quality, and sustainability, which help families create meaningful everyday moments. At Blithequark, we cultivate a unique brand by hiring team members who believe in our values, own a customer service mindset, and are innovative, results-oriented, and comfortable working in a collaborative and growth-driven work environment.

Job Summary

We're seeking an experienced and customer-focused Seasonal Customer Care Representative to join our team at Blithequark. As a key member of our customer care team, you'll be responsible for providing exceptional service to our customers via inbound and outbound phone, email, and webchat contacts. If you're passionate about delivering outstanding customer experiences, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exemplary customer service to all Blithequark customers, responding to their inquiries, and resolving issues in a timely and professional manner.
• Offer a full range of customer service by phone, email, and webchat, including extensive product knowledge, sizing, merchandising assistance, and general policy information.
• Correspond and engage with Blithequark customers through multiple channels, including phone, webchat, email, and social media, to provide information about order inquiries, product inquiries, merchandise assistance, and general policy information.
• Initiate resolution and provide order status for a variety of inquiries, including non-receipt of orders, pending orders, returns, and billing inquiries.
• Enter customer and order data by inputting alphabetic and numeric information on a keyboard into our order database software.
• Identify and utilize all opportunities to increase sales, following established guidelines.
• Act with urgency to resolve customer issues or complaints in a positive, thorough manner, utilizing department resources, systems, standard operating procedures, and team leaders as needed.
• Escalate customer issues appropriately to the Customer Care Helpdesk, pursuant to department guidelines and direction.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.
• Collaborate with other team members, focusing on doing the right thing for the customer and brand.
• Operate within semi-defined guidelines and work is regularly monitored and coached for adherence to general policy.
• Display commitment to Blithequark values.
• Recommend improvements to technology or process to increase efficiency.
• Perform additional tasks and responsibilities as necessary.

Requirements and Qualifications

Essential Qualifications:

• High school diploma or equivalent and 1-2 years of experience in customer service or retail, or an equivalent amount of experience and education.
• Excellent verbal and written communication skills.
• Excellent data entry skills, with a maintained accuracy typing speed of +30 words per minute and use of 10-key.
• Passion for Blithequark and its products.
• Confident managing ambiguity to make customer-focused decisions.
• Sound judgment and reasoning skills to utilize available resources.
• Ability to work collaboratively with others in a group setting.
• Ability to give and receive feedback in a constructive, positive manner.
• Ability to maintain effective working relationships with those contacted in the course of work.
• Ability to maintain a professional demeanor and support a team environment.
• Ability to multi-task in a fast-paced contact center environment.
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Familiarity with order management systems and tools.
• Proficiency with Windows 10 OS, Microsoft Office Suite, Google Suite, SharePoint.
• Open to feedback with a desire to learn and grow with the company.
• Ability to learn and grow in role to meet defined service goals.

Preferred Qualifications:

• Previous experience in customer service or a related field.
• Familiarity with Blithequark products and services.
• Experience working in a fast-paced, dynamic environment.

Work Environment and Conditions

As a Seasonal Customer Care Representative at Blithequark, you will work in an office environment with a noise level that is normally quiet and a temperature that is typically normal to moderate. Your typical work week will include evenings and weekends. The work is sedentary and primarily involves sitting/standing, with occasional lifting and/or moving up to 10 pounds. You will be required to remain in a stationary position, often standing or sitting for prolonged periods, and may need to move about to accomplish tasks or move from one worksite to another.

Carrera Growth Opportunities and Learning Benefits

At Blithequark, we're committed to the growth and development of our team members. As a Seasonal Customer Care Representative, you'll have opportunities to learn and grow with our company, develop your skills, and advance in your career. We offer a supportive and collaborative work environment that encourages feedback, learning, and professional growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks that support our team members' well-being and success. Our benefits include:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Flexible work schedule
• Collaborative and supportive work environment

Company Culture

At Blithequark, we're passionate about creating a positive and inclusive work environment that reflects our values. We believe in:

• Diversity, equity, and inclusion
• Embracing individuality and uniqueness
• Encouraging feedback and open communication
• Supporting work-life balance
• Recognizing and rewarding outstanding performance

How to Apply

If you're excited about the opportunity to join our team as a Seasonal Customer Care Representative at Blithequark, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

Blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.