**Experienced Customer Support Specialist – Remote Part-time Position at blithequark**

Are you an exceptional communicator with a passion for delivering top-notch customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Support Specialist, where you'll play a vital role in shaping our reputation as a company that offers exceptional pool services.

• *About blithequark**

blithequark is a forward-thinking organization that's revolutionizing the pool service industry with its commitment to excellence and customer satisfaction. Our team of dedicated professionals is driven by a shared vision of providing unparalleled service to our clients, and we're seeking like-minded individuals to join our ranks.

• *Job Summary**

As an Experienced Customer Support Specialist at blithequark, you'll be responsible for providing exceptional customer service to our existing and new customers, resolving queries, and overseeing the route optimization for our technicians. If you're an excellent communicator with a knack for problem-solving and a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Respond to customer queries in a timely and accurate manner via phone, email, or chat, ensuring that our customers receive the support they need to enjoy their pool services.
• Identify customer needs and help them determine the best solution for their pool service requirements, providing personalized recommendations and guidance.
• Analyze and report product malfunctions, testing different scenarios or impersonating users to identify potential issues and improve our services.
• Update our internal CRM system with information about technical issues and useful discussions with customers, ensuring that our team stays informed and up-to-date.
• Monitor customer complaints on social media and reach out to provide assistance, resolving issues promptly and professionally.
• Inform customers about new offers or services, keeping them engaged and informed about our latest developments.
• Follow up with customers to ensure that their pool technical issues are resolved, providing ongoing support and ensuring their satisfaction.
• Gather customer feedback and share it with our technician teams, helping us to improve our services and deliver exceptional results.

• *Requirements**

• Experience as a Customer Support Specialist or similar CS role, with a proven track record of delivering exceptional customer service.
• Familiarity with the pool industry is a plus, but not essential – we're looking for individuals with a passion for delivering outstanding results.
• Understanding of how CRM systems work, with experience using similar software to manage customer interactions and data.
• Excellent communication and problem-solving skills, with the ability to think critically and resolve complex issues.
• Multi-tasking abilities, with the capacity to handle multiple customer queries and tasks simultaneously.
• Patience when handling challenging customers and situations, with a calm and professional demeanor.

• *Work Environment and Culture**

As a remote part-time position, this role offers the flexibility and autonomy to work from anywhere, at any time. Our team is passionate about delivering exceptional results, and we're committed to creating a positive and supportive work environment that encourages collaboration, innovation, and growth.

• *Compensation and Benefits**

• Competitive hourly rate of $15.00 per hour, with opportunities for growth and advancement.
• Flexible scheduling, with the option to work 20-25 hours per week.
• Ongoing training and development opportunities, to help you grow and succeed in your role.
• A dynamic and supportive team environment, with opportunities to collaborate and learn from colleagues.

• *Why Join blithequark?**

• Opportunity to work with a forward-thinking organization that's revolutionizing the pool service industry.
• Flexible scheduling and remote work options, allowing you to balance your work and personal life.
• Competitive compensation and benefits package, with opportunities for growth and advancement.
• Ongoing training and development opportunities, to help you grow and succeed in your role.
• A dynamic and supportive team environment, with opportunities to collaborate and learn from colleagues.

• *How to Apply**

If you're an exceptional communicator with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds, cultures, and perspectives.

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