**Experienced Customer Service Representative – Pet Industry Expertise (Remote in Maine)**

Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? If so, we may have the perfect opportunity for you to join our team at blithequark as a Customer Service Representative. Blithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a remote employee, you'll have the flexibility to work from the comfort of your own home in Maine, while still being an integral part of our team. **What You'll Do** As a Customer Service Representative at blithequark, you'll be responsible for engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. Your primary goal will be to provide exceptional customer experiences, think critically in the moment, and have a passion for genuinely helping others. Some of your key responsibilities will include: * Engaging directly with customers via phone, email, or chat to resolve their inquiries and concerns * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration * Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills **What You'll Need** To be successful in this role, you'll need to possess the following qualifications and skills: * 2 years of customer service experience, preferably in a pet-related industry * Excellent communication skills (written, verbal, and listening) in a written assessment * Fluency in both Canadian French (Quebecois) and English * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure a seamless and efficient work experience, you'll need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience * Work area acceptable for webcam use * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam) * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify **Why blithequark Customer Service?** At blithequark, we're committed to creating a culture that empowers our team members to become their best selves. As a Customer Service Representative, you'll be part of a team that values diversity, inclusion, and equal opportunity. Here are just a few reasons why you'll love working with us: * **YOU BELONG**: We're a place where you can be your authentic self, and our pet parents and partners are from everywhere – different places and different walks of life. It's what makes them unique, and we celebrate that! * **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best – no matter your role or location. We're committed to ongoing training and development, resources, and opportunities to become your best. * **YOU CAN MAKE A DIFFERENCE**: You're encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. We're a team that's passionate about making a difference in the lives of our customers and their pets. * **YOU WILL GET SUPPORT**: When you join blithequark Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best. We're committed to supporting your growth and success. * **YOU WILL GET REWARDED**: We offer competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate team members who are making an impact each day. **Equal Opportunity Employer** Blithequark is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access blithequark's Customer Privacy Policy, please click here. To access blithequark's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job