**Experienced Full Stack Customer Service and Sales Call Center Representative - Hybrid**

Are you a customer service and sales professional looking for a challenging and rewarding role that combines the best of both worlds? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark's Premier Service Consultant (Hybrid) role! As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our valued customers through a variety of channels, including phone, email, chat, and social media. You will work in our state-of-the-art call center, collaborating with colleagues and management to resolve customer issues and meet sales targets. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a work environment that is inclusive, supportive, and empowering. **Job Summary** As a Premier Service Consultant (Hybrid), you will be responsible for: * Providing exceptional customer service and sales support to our valued customers through a variety of channels, including phone, email, chat, and social media * Working in our state-of-the-art call center, collaborating with colleagues and management to resolve customer issues and meet sales targets * Utilizing various tools and systems to initiate, assist, and service customers * Continually maintaining working knowledge of all company products, services, and promotions * Making recommendations according to customer needs * Utilizing operational systems to process purchases of all products and services * Handling inquiries from customers related to billing, rate plans, features, and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc. * Handling credit checks, service activations, and changes, and receivables management/collections * May sell all services and products offered by the Company; handles inquiries on data products, services, billing, and troubleshooting * May handle WLNP, relocations, combined bill support, after-hour inquiries, and pre-paid service * Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing * Provides support for products and services offered by the Company * Assists customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications * Handles less routine & repetitive matters and more complex troubleshooting scenarios * Identifies, tracks, and trends issues to assist in root cause elimination * Proactively engages T3 support (network and IT) to address & resolve issues * Engages third-party vendors and suppliers as needed to address service faults & provide customer resolution * Remains proficient in all billing, rate plan, and feature matters * Able to communicate effectively, both verbally and in writing * Ability to engage in center or virtually with management as needs of the business require **Key Responsibilities** * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service * Troubleshoot and resolve customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing * Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications * Proactively engage T3 support (network and IT) to address & resolve issues * Remain proficient in all billing, rate plan, and feature matters * Handle credit checks, service activations, and changes, and receivables management/collections * May sell all services and products offered by the Company; handles inquiries on data products, services, billing, and troubleshooting **Requirements** * At least one year of customer service experience * Call Center experience * Advanced typing/keyboarding skills * Ability to work in a fast-paced, dynamic environment * Strong communication and interpersonal skills * Ability to work effectively in a team environment * Ability to adapt to changing priorities and deadlines * Ability to maintain confidentiality and handle sensitive information * Ability to work in a call center environment with frequent interruptions and distractions * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business **Preferred Qualifications** * At least one year of customer service experience * Call Center experience * Advanced typing/keyboarding skills * Experience with sales and customer service software and systems * Experience with data analysis and reporting * Experience with process improvement and quality assurance * Experience with team leadership and management **Work Environment** * Work in a state-of-the-art call center with modern equipment and technology * Collaborate with colleagues and management to resolve customer issues and meet sales targets * Participate in ongoing training and development to improve skills and knowledge * Work in a fast-paced, dynamic environment with frequent interruptions and distractions * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business **Compensation and Benefits** * Competitive hourly rate * Overtime pay * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) plan with company match * Paid time off and holidays * Tuition reimbursement program * Paid parental leave * Paid caregiver leave * Additional sick leave beyond what state and local law require may be available but is unprotected * Adoption reimbursement * Disability benefits (short-term and long-term) * Life and accidental death insurance * Supplemental benefit programs: critical illness/accident hospital indemnity/group legal * Employee assistance programs (EAP) * Extensive employee wellness programs * Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone **How to Apply** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees. **Note** blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job