**Experienced Customer Service Representative – Work From Home – USA**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative, working from the comfort of your own home. As a global leader in communications and technology, blithequark is committed to revolutionizing the way our customers engage with our latest product offerings, media, and entertainment. We're seeking talented individuals who share our vision and are eager to take the lead in delivering a best-in-class customer experience. **About blithequark** At blithequark, we're more than just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the lives of our customers. With a rich history of pushing boundaries and breaking barriers, we're constantly seeking new ways to improve and expand our services. Our commitment to excellence is reflected in everything we do, from our cutting-edge technology to our dedication to customer satisfaction. **Job Summary** As a Customer Service Representative at blithequark, you'll be the voice of our company, responsible for cultivating relationships and retaining customers through empathetic and consultative approaches. You'll take complex issue resolution to the next level, transforming frustrated exchanges into exceptional customer experiences. Your success will depend on your ability to listen effectively, communicate under pressure, and leverage your extensive knowledge of our products and services to resolve problems and offer solutions. **Key Responsibilities** * Efficiently navigate between multiple systems to resolve complex customer concerns related to one or more products or services * Uncover customer wants, interests, and needs in each customer interaction to effectively save the product and offer additional products and services * Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting * Utilize virtual communication tools to engage your manager or support team for assistance * Remain proficient in explaining customer bills as well as managing billing, rate plan, and feature matters for one or more products or services * Perform basic troubleshooting for one or more products or services * Adhere to a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer customer calls and provide exceptional service **Work Schedule and Requirements** * This is a full-time position, requiring 40 working hours per week * Hours of operation are subject to change, including possible Mandatory Overtime when business needs require * Current business hours are Monday – Friday, 7:00am to 9:00pm, and Saturday & Sunday, 8:00am to 9:00pm CST * Initial training/nesting hours are Monday – Friday, 9:00am to 6:00pm (~3 months), with Mandatory Daily attendance * Post-training/nesting hours will shift to later hours, potentially including Saturday and/or Sunday * Paid time off becomes available after 3 months of service **What's in it for you?** * We'll offer paid-training that you'll be required to complete from home, as well as resources to encourage your career growth * A competitive compensation package, starting at up to $41,035 per year, with the potential to earn up to $47,035 based on sales performance * An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off * 50% employee discount on eligible AT&T wireless plans, AT&T Internet, AT&T phone, and AT&T wireless home phone **Qualifications and Requirements** * Must reside in the following states: SD, IL, IN, & WI * Must have verified internet service with a minimum of 18 mb download and 12mb upload speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) * Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) * Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Why join blithequark?** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to help you achieve your goals. Whether you're looking to advance your career, develop new skills, or simply find a job that makes a difference, we invite you to join our team and become a part of our mission to revolutionize the way our customers engage with our services. **Apply now!** If you're ready to take the lead in delivering exceptional customer experiences and join a team of innovators and problem-solvers, apply now to become a Customer Service Representative at blithequark. Don't miss this opportunity to dial into a career that's full of possibilities and potential. Apply for this job