**Experienced Full Stack Customer Service Representative – Remote Work Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our valued customers, resolving issues with ease, and exceeding their expectations. **Introduction to blithequark** At blithequark, we are a leading airline that prides itself on providing exceptional customer experiences. Our team of dedicated professionals is committed to delivering world-class service, ensuring that every customer feels valued, heard, and supported. As a Full Stack Customer Service Representative, you will be an integral part of our customer-facing team, working closely with our customers to resolve issues, answer questions, and provide solutions that exceed their expectations. **Why You'll Love This Role** As a Full Stack Customer Service Representative at blithequark, you will have the opportunity to: * Collaborate with customers in a considerate, professional, courteous, and expert manner * Work in a dynamic, fast-paced environment where no two days are the same * Develop your skills and expertise in customer service, conflict resolution, and problem-solving * Work closely with a talented team of customer service professionals who share your passion for delivering exceptional customer experiences * Enjoy a comprehensive benefits package, including medical, dental, vision, and 401(k) plans * Participate in ongoing training and development opportunities to enhance your skills and career growth **Key Responsibilities** As a Full Stack Customer Service Representative at blithequark, your key responsibilities will include: * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and front seat tasks (excluding curbside), amending oversold seat tasks, and issuing updates * Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation; coordinating refuel and revive * Performing traveler loading, including ticket lift or potentially ticket lift/check * Working entryway peruser/scanner and related duties to include pre-boarding, observing/checking carryon items and departure line measures * Working jetways/spans for purposes of boarding and deplaning travelers * Making boarding and flight entryway declarations * Conveying domestic/international flight records * Performing traveler service flight close-out methods * Accepting, checking, and labeling travelers' items at destination points, full-service ticket counters, and five-star ticket counters * Maintaining the schedule of flight loading process * Performing customer service hands-on training * Processing and completing Visa stuff exchanges at booths in the ticket counter area and activation stations * Assisting travelers with self-service stand registration and booth stuff handling at ticket counters * Line lines at ticket counter stands and ticket counters * Clear/confirming international records at booth in the ticket counter area and activation stations * Accepting and initiating travelers' self-labeled bags at activation stations * Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Performing customer service work related to handling local flights and contractor/ground handling arrangements or agreements * Having regular and predictable attendance on location, including fulfilling any required overtime needs. * Answering and assisting during security or potentially crisis circumstances * Providing interfacing travelers door information * Providing quality customer service in a professional manner and according to American's rules. * Adhering to organizational policies, procedures, and execution guidelines. * Completing task-related training phases * Complying with unofficial laws (e.g. Spot, FAA, TSA) * Utilizing various internal assets/frameworks including during customer interactions * Wearing attire as required by organizational policy * Reasonable accommodations may be made for qualifying individuals with disabilities. * Depending on your airport size, you may also perform the following: * Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities * Helping international travelers through customs/migration, including luggage reevaluate * Conveying tickets, international flight reports, and customs/migration forms **What You'll Need for Success** To be successful in this role, you will need: * High school diploma or GED or international equivalent * Bilingual language abilities expected in certain areas * Valid driver's license as required by local authorities * Must meet FAA criminal individual verifications to qualify for unescorted access awards to airport security ID display areas (SIDA), if relevant * Must be able to obtain suitable airport power as well as US Customs security identifications, if applicable * Completion of a pre-work drug screen, comprehensive background check, or potentially fingerprinting to fulfill organizational and security requirements * Must be eligible to work in the U.S. **Preferred Qualifications** While not required, the following qualifications are preferred: * Working knowledge of Saber or other Traveler Service Framework * Past face-to-face Customer Service experience * Working in a high-speed environment **What You'll Get** As a Full Stack Customer Service Representative at blithequark, you will enjoy a comprehensive benefits package, including: * Medical, dental, vision, and 401(k) plans * Virtual doctor visits * Adaptable spending accounts * Representative Assistance Program * Pet insurance * Discounts on hotels, vehicles, travel, and more **Join the blithequark Team** At blithequark, we are committed to creating a diverse and inclusive workplace where every employee feels valued, heard, and supported. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, providers, networks, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at blithequark and be yourself! Apply Now! Apply for this job