Customer Service Representative - Remote Opportunity with Imagine Learning, AOP, and Ignite Christian Academy

Join Our Team: Empowering Potential through Exceptional Customer Service Imagine Learning is a forward-thinking organization that empowers potential by creating educational solutions that inspire boundless possibilities for every student, every day. We're passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best. As a Customer Service Representative, you'll be an integral part of our team, providing top-notch service to AOP Christian Homeschool customers. About Us: Great Purpose, Great People, Great Opportunities At Imagine Learning, we empower our team through a strong culture focused on career growth and development, flexible work arrangements, interesting and meaningful work, and supportive and connected colleagues. The majority of our employees enjoy the opportunity to work remotely from home within the US, or in a hybrid capacity in our offices across the country. We're committed to creating an inclusive environment where all employees can contribute to their fullest potential. Job Overview: Customer Service Representative This regular, part-time position is available remotely, and the selected candidate will begin their role in January 2025. As a Customer Service Representative, you'll be the primary point of contact for AOP Christian Homeschool customers, providing timely and effective solutions to their inquiries and concerns. Key Responsibilities: Respond positively to customer calls, emails, and other direct contacts in a timely manner. Communicate clearly, both written and in speech, to both internal and external customers. Resolve all concerns in the best interest of both the customer and the company. Determine customer's needs and expectations to recommend specific products and solutions. Use multiple CRM's at once to assist the customer. Perform other duties as required. Essential Qualifications: High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience. Exceptional verbal and written communication skills. Ability to prioritize job responsibilities and manage time effectively. Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner. Detail-oriented with the ability to multi-task and follow through on all tasks. Self-motivated with the ability to work successfully in a team-oriented environment. Proficient in bolthires Office software, especially Outlook, Excel, and Word. Preferred Qualifications: Experience with CRM systems is desirable. What We Offer: Competitive Compensation and Benefits The base pay for this position is anticipated to be between $14.41 and $14.50 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Our benefits package includes: 401k plan with a company match Flexible work schedules and work-from-home opportunities that foster work/life balance Employee referral bonuses Multiple health, dental, and vision plans, including medical plans with zero employee premiums (for eligible full-time and partial full-time employees) 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day (for eligible full-time and partial full-time employees) Paid Time Off (for eligible full-time and partial full-time employees) Maternity and Fertility benefits (for eligible full-time and partial full-time employees) Paid bonding leave when a new child joins your family (for eligible full-time and partial full-time employees) Life and short- and long-term disability insurance (for eligible full-time and partial full-time employees) Pre-tax savings plans (for eligible full-time and partial full-time employees) Paid volunteer hours and annual giving events (for eligible full-time and partial full-time employees) A wide variety of professional development programs, including tuition reimbursement (for eligible full-time and partial full-time employees) Career Growth and Development Opportunities At Imagine Learning, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have opportunities to: Develop your skills and expertise in customer service Take on new challenges and responsibilities Participate in professional development programs and training Advance your career within the company Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+) Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We're committed to hiring, developing, and retaining talented people who represent the diversity of the districts we serve. Equal Opportunity Employer Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. Ready to Join Our Team? Don't miss out on this exciting opportunity to join our team as a Customer Service Representative. We look forward to hearing from you. Apply now and take the first step in empowering potential through exceptional customer service! 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