Remote IT Help Desk Support (MSP)

Summary Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/RemoteIT Helpdesk Support Level II Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software. Duties & Responsibilities • Point person with Windows Desktop related issues • End-User assistance • Assist with Windows Servers • Monitor alert systems and take appropriate action as per guidelines. • Receive escalated service requests requiring an enhanced response. • New User On-boarding • Network support • LAN/WAN Maintenance Support • Network Hardware Support and Installation Qualifications & Requirements • Having worked with a Managed Services Provider (MSP) in the past is a MUST! • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) • PSA (or Ticketing) software experience (i.e. Autotask) • History of network and firewall administration (Sonicwall & Meraki). • Basic knowledge of network, server, and workstation troubleshooting knowledge. • Excellent customer service skills (courteous, tactful, and professional demeanor). • Excellent written and verbal communication skills, with experience presenting to groups. • Reliable work ethic. • A willingness to learn and grow Employment Type: Full time Location: Manila, PI Remote About the Company: K2 Staffing Apply tot his job Apply To this Job