**Job Title:** Dedicated Customer Support Specialist – Join blithequark's Rapidly Growing Customer Support Team
**Job Description:**
About blithequark
In today's fast-paced eCommerce landscape, blithequark is revolutionizing the way businesses operate. As a leading eCommerce software platform built for creators, by creators, we empower entrepreneurs to build profitable digital businesses and experience personal freedom and growth. Our mission is to provide innovative solutions that cater to the evolving needs of our customers, and we're looking for a talented Customer Support Specialist to join our rapidly growing team.About the Role
We're seeking a highly skilled and customer-centric Customer Support Specialist to join our team. As a key member of our Customer Support Team, you'll be responsible for providing exceptional support to our customer base, becoming a product expert, and driving customer satisfaction. If you're passionate about delivering top-notch customer experiences and have a knack for problem-solving, we want to hear from you!Responsibilities:
- Respond to customer inquiries via FreshDesk email and live chat, ensuring timely and effective resolution of issues.
- Troubleshoot technical customer issues related to platform usage and configuration, as well as assist with billing questions and concerns.
- Understand and identify customer pain points, driving the escalations process by coordinating between the product and support teams.
- Develop a deep understanding of our product and billing systems, becoming a trusted advisor to our customers.
- Act as a liaison between customers and other departments, including sales, support, marketing, and product teams.
- Maintain a professional and positive attitude while interacting with customers, ensuring a seamless and enjoyable experience.
- Stay up-to-date with product updates and functionality changes, adapting to new features and technologies.
- Collaborate with the team to identify areas for improvement and implement process enhancements.
- Develop and maintain a comprehensive knowledge base of our product and services, ensuring accurate and timely responses to customer inquiries.
Qualifications:
- At least 2 years of experience working within a SaaS company, preferably in a customer support role.
- Proven technical support experience, with a strong understanding of software applications and technical troubleshooting.
- Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts in a clear and concise manner.
- Technical aptitude, with a willingness to learn and adapt to new technologies and systems.
- Superior customer service skills, with a focus on responsiveness, compassion, and resourcefulness.
- Ability to think critically and provide innovative solutions to complex problems.
- Experience with Freshdesk ticket systems, escalations teams, and Slack is a major plus.
What You'll Love About blithequark
At blithequark, we're committed to creating a work environment that's both challenging and rewarding. Here are just a few reasons why you'll love working with us:- We believe in the importance of diversity and inclusion, hiring from a wide range of backgrounds and experiences to foster a unique and innovative team dynamic.
- We offer unlimited PTO, with a minimum of 14 days encouraged to ensure a healthy work-life balance.
- We provide comprehensive health insurance premiums for you and your family, as well as a 401K plan to support your long-term financial goals.
- We're committed to supporting our team members' career growth and development, offering opportunities for professional growth and advancement.
- We prioritize transparency, empathy, and ownership, operating with a human-centered approach that values collaboration and creativity.
- We believe in the importance of work-life balance, encouraging our team members to take time for fun and enjoy the work they do.
Our Core Values
At blithequark, we're guided by a set of core values that shape our culture and inform our decision-making:- Be Transparent: We communicate openly, thrive on feedback, and check our egos at the door.
- Be Human: We operate with compassion and always assume positive intent.
- Be an Owner: We're all owners of the business, taking pride in our work and knowing that the success of our customers and the business contributes to our individual success.
- Be Creative and Commit: We collaborate, create resourceful solutions, and work as a team to get it done.
- Be You: We're stronger together because of the unique qualities we each bring to the team, and we believe in balance, making time for fun, and enjoying the work we do!