Experienced Remote Customer Service Representative - Fostering Exceptional Client Relationships at blithequark

Join blithequark, a Pioneer in Education Technology, and Be Part of a Revolutionary Journey

blithequark is a trailblazing education technology company that is redefining the landscape of K-12 extra-curricular learning services through the fusion of science and technology. As a 100% owned subsidiary of a globally recognized education group, blithequark is committed to nurturing the critical thinking and logic skills of local children, empowering them to achieve their goals through innovative teaching methodologies. With a robust online and offline education platform that caters to over 6 million students weekly, blithequark is on a mission to make education better by harnessing the power of love and technology.

Your Role: Remote Customer Service Representative

blithequark is seeking a dedicated and enthusiastic Customer Service Representative to join its Customer Success team. As a key member of this team, you will be instrumental in crafting exceptional customer experiences by providing top-notch support and consultation to both potential and existing parent-clients. This role offers a unique opportunity to develop scalable systems and processes that enhance the overall customer journey.

Key Responsibilities:

• Serve as the primary point of contact for parent-clients, ensuring their concerns are heard, understood, and addressed in a timely and effective manner.
• Foster long-lasting, positive relationships with parents and students by delivering exceptional service that builds trust and satisfaction.
• Address parent queries and concerns via WeChat, email, and phone calls, providing support and consultation to meet their needs effectively.
• Act as the go-to resource for potential customers, answering questions and offering support and consultation to facilitate their journey.

Work Schedule:

The ideal candidate will be available to work 30-40 hours per week on a full-time contract basis, with a fixed schedule of 8:30am - 5:30pm (Pacific Time).

What We're Looking For

To excel in this role, you should possess:

• Previous customer service or customer-facing experience, which is highly desirable.
• A passion for learning and a proactive approach to tackling challenges within a team environment.
• Excellent verbal and written communication skills, with the ability to be friendly, attentive, and adept at understanding customer needs.
• Comfort working in a remote, fast-paced, and dynamic environment, with the ability to be quick and clear in communication.
• Fluency in Mandarin (speaking, reading, and writing) is essential for this role.

Essential and Preferred Qualifications:

While previous customer service experience is highly desired, blithequark values passion, eagerness to learn, and a customer-centric approach. The ideal candidate will be a strong communicator, able to navigate a fast-paced environment with ease, and possess the skills to understand and meet customer needs effectively.

Career Growth Opportunities and Learning Benefits

At blithequark, you will have the opportunity to sharpen your communication, strategic thinking, and problem-solving skills through hands-on experience. As a Customer Service Representative, you will be an integral part of the Customer Success team, contributing to the development of scalable systems and processes that enhance the customer journey.

Work Environment and Company Culture

blithequark offers a flexible remote work arrangement, allowing you to work from anywhere that suits you best. As an equal opportunity employer, blithequark is committed to creating an inclusive and diverse work environment where all qualified applicants can thrive without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

Compensation, Perks, and Benefits

blithequark offers a competitive hourly rate of $18-$20/hr, along with a performance-based commission structure that rewards hard work with extra earnings. Additionally, you will enjoy professional growth opportunities, flexible remote work arrangements, and a dynamic work environment that is conducive to creativity and innovation.

Join the blithequark Team

If you are a motivated and customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a pioneering education technology company that is shaping the future of K-12 extra-curricular learning services. Apply now and be part of a team that is making a difference in the lives of millions of students worldwide.

blithequark is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.