Customer Service Representative - Remote Opportunity to Deliver Exceptional Customer Experiences at blithequark

Join blithequark, a Dynamic Company that Embodies a "Work Hard, Play Hard" Attitude

At blithequark, we're passionate about what we do, and it shows in our daily work. We're a company that rolls up our sleeves, is detail-oriented, and strives for continuous improvement in our products, processes, and services. If you're looking for a workplace that challenges, empowers, and surrounds you with good people, you've come to the right place.

About blithequark and the Industry

blithequark is a second-generation family-owned business that has established itself as a reputable manufacturer and seller of high-quality products, including suspenders and various types of gloves. Our commitment to quality, innovation, and customer satisfaction drives everything we do. We're dedicated to providing the best possible customer experience in the industry and strive to maintain strong, partnership-based relationships with our employees, manufacturers, and customers.

Customer Service Representative Role

As a Customer Service Representative at blithequark, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and facilitating order transactions. This role is crucial in delivering an outstanding customer experience and building strong relationships with our customers.

Key Responsibilities

• Interact with customers via phone, email, or online chat to provide timely and precise communication, ensuring an exceptional customer experience.
• Collect and enter orders for our products, ensuring accuracy and efficiency.
• Field customer questions and concerns, developing resolutions and taking appropriate actions to address their needs.
• Manage the flow of sales orders for internal sales partners, confirming accuracy and ensuring smooth processing.
• Maintain customer records in our CRM and other business systems, ensuring data integrity and up-to-date information.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.
• Assist with various projects and other duties as needed, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Excellent communication skills, including active listening and attention to detail.
• A service-oriented mindset, with the ability to perform in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with the ability to learn new software applications.
• The ability to learn from and adapt to customer service trends based on customer communication and feedback.
• A calm and professional demeanor in all situations, even in the face of challenging customer interactions.
• The ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.

In terms of education and experience, we require:

• An Associate's degree or equivalent from a 2-year college or technical school, or an equivalent combination of education and experience.
• A minimum of 2 years of customer service experience in a B2B setting, with a proven track record of adapting to different situations and providing excellent customer service.
• A professional, outgoing, and service-oriented personality.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with CRM, ERP, and warehouse management systems.
• Familiarity with Zendesk and Asana.

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters growth and development. Some of the benefits you can expect include:

• A competitive hourly rate of $20.00 or more, depending on experience.
• A 401(k) retirement plan to help you plan for your future.
• Health, dental, and vision insurance to ensure your well-being.
• Paid time off and holidays to recharge and spend time with loved ones.
• Professional development assistance to help you grow in your career.
• A flexible schedule and the ability to work from home, providing a better work-life balance.

Work Environment and Culture

This is a remote position, allowing you to work from the comfort of your own home. We're a company that values flexibility and work-life balance, and we're committed to providing the tools and resources you need to succeed in a remote work environment.

Our company culture is built on a foundation of strong values, including a commitment to quality, innovation, and customer satisfaction. We're a dedicated and passionate team that strives to make a positive impact in our industry, and we're looking for like-minded individuals to join our team.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have opportunities to:

• Develop your skills and expertise in customer service, ensuring you're equipped to handle a wide range of customer interactions.
• Take on additional responsibilities and contribute to special projects, demonstrating your capabilities and willingness to adapt to changing priorities.
• Participate in ongoing training and development programs, staying up-to-date on industry trends and best practices.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this Customer Service Representative position at blithequark. With our comprehensive benefits package, flexible work environment, and commitment to career growth and development, we offer a compelling opportunity for individuals who are passionate about delivering exceptional customer experiences.

Join our team and become part of a dynamic company that is shaping the future of our industry. Apply today and take the first step towards a rewarding and challenging career at blithequark!