Customer Service Representative - Work from Home Opportunity for Ultimate Medical Academy Grads at blithequark

Reimagine Your Career with blithequark: A Global Leader in Customer Experience

Are you a recent Ultimate Medical Academy graduate looking for a career change that offers flexibility, growth, and a chance to make a real difference? Do you want to join a forward-thinking global organization that prioritizes a people-first culture and inclusivity? If so, we've got an exciting opportunity for you to join blithequark as a Customer Service Representative from the comfort of your own home.

A New Career Powered by You

At blithequark, we're passionate about delivering exceptional customer experiences that help the world's top brands thrive. With a presence in over 70 countries, we're a diverse team of "game-changers" who are dedicated to making a positive impact. As a Customer Service Representative, you'll be part of this dynamic team, working remotely to provide top-notch support to our clients' customers via phone, email, or internet.

Career Growth and Personal Development

At blithequark, we believe in nurturing the growth and development of our team members. With a range of FREE Learning and Leadership Development programs, you'll have the opportunity to enhance your skills, advance your career, and achieve your personal goals. In fact, about 80% of our managers and leaders have been promoted from within, so you'll have a clear path to career progression.

Key Responsibilities

• Provide inbound customer support using a call flow guide, resolving customer queries and issues in a timely and professional manner.
• Help customers resolve basic technical issues, troubleshooting problems and offering solutions.
• Track, document, and retrieve information in databases, ensuring accurate and up-to-date records.
• Offer additional products and/or services to customers, identifying opportunities to upsell or cross-sell.
• Deliver expert customer experiences, consistently meeting or exceeding customer satisfaction targets.

Essential Qualifications

To succeed in this role, you'll need:

• A recent Ultimate Medical Academy graduation certificate.
• 1+ year of customer service experience, preferably in a healthcare or medical-related field.
• A high school diploma or GED; some positions may require an associate degree or higher and/or a 2-year medical certification.
• Open availability to work a variety of shifts, including evenings and weekends.
• A quiet, distraction-free environment to work from in your home, with a reliable computer, high-speed internet, and a smartphone.
• Proficiency in fast-paced multi-tasking, with strong computer navigation skills and PC knowledge.
• Eagerness to learn new technologies and adapt to changing processes.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Previous experience working in a call center or customer service environment.
• Familiarity with medical terminology and healthcare procedures.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Experience working with CRM software and other customer service tools.

What We Offer

At blithequark, we're committed to supporting the well-being and success of our team members. As a Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives to help you grow and develop.
• Lucrative employee referral bonus opportunities, rewarding you for referring friends and colleagues.
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP).
• Health and wellness programs, with trained partners to support your physical and mental well-being.
• Mentorship programs, providing guidance and support as you navigate your career journey.
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Our Culture and Values

At blithequark, we're proud of our inclusive and supportive culture, which is built on a set of core values that prioritize our people, customers, and community. We're committed to creating a work environment that's engaging, motivating, and rewarding, with opportunities to celebrate our successes and learn from our challenges.

Join Our Team and Reimagine Your Career

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we want to hear from you. Apply today to join blithequark as a Customer Service Representative and discover a career that's powered by you.

As an Equal Opportunity/Affirmative Action Employer, blithequark is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who are legally authorized to work in the United States.

Additional Information

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you're a California resident, by submitting your application, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

To request a reasonable accommodation or review our Affirmative Action Plan, please visit our website.

Don't miss this opportunity to join a dynamic team and take your career to the next level. Apply now and become part of the blithequark family!