Part Time Customer Service Representative - Work from Home Opportunity with blithequark

Join the blithequark Team: Revolutionizing Healthcare Support

At blithequark, we're committed to delivering exceptional client care and support to our members. As a leading player in the healthcare industry, we're dedicated to making a positive impact on the lives of those we serve. Our Client Care division is seeking highly motivated and compassionate individuals to join our team as Part Time Customer Service Representatives. If you're passionate about providing top-notch support and are looking for a flexible work arrangement, we encourage you to explore this exciting opportunity.

About the Role

As a Customer Service Representative at blithequark, you'll play a vital role in assisting individuals with their pharmacy benefit plans. You'll be the primary point of contact for our members, addressing their inquiries and concerns regarding prescription coverage, medication inclusion, and mail-order prescriptions. Your expertise and knowledge will empower our members to make informed decisions about their healthcare, and you'll have the satisfaction of knowing that you're making a tangible difference in their lives.

Key Responsibilities

• Respond to inbound calls from members, addressing their questions and concerns in a clear and concise manner.
• Provide detailed information about pharmacy benefit plans, including prescription coverage, medication inclusion, and mail-order prescriptions.
• Offer solutions and alternatives to help members navigate their healthcare options.
• Demonstrate empathy and patience when interacting with members, ensuring a positive and supportive experience.
• Maintain accurate records and update member information as needed.
• Adhere to HIPAA and regulatory compliance standards to ensure the confidentiality and security of member data.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 2 years of experience in a client-facing environment, such as a call center, retail, or customer service setting.
• Proficiency in Windows-based applications and a strong technical aptitude.
• A bachelor's degree or equivalent experience.
• Excellent communication and interpersonal skills, with the ability to articulate complex information in a clear and concise manner.

Preferred Qualifications

While not mandatory, the following skills and qualities are highly valued:

• The ability to issue-taste in a positive and productive way, resolving conflicts and addressing member concerns effectively.
• A patient and supportive demeanor, demonstrating a genuine concern for improving the client experience.
• Reliability and adherence to scheduling principles, with the flexibility to adapt to changing business needs.
• Strong client support skills, including phone etiquette and professionalism.
• Effective oral, written, and interpersonal communication skills.

What We Offer

At blithequark, we're committed to supporting the growth and development of our team members. As a Part Time Customer Service Representative, you'll enjoy:

• A competitive hourly rate of $25/hour.
• A flexible work arrangement, with the option to work from home and maintain a healthy work-life balance.
• A comprehensive training program, including local training and hands-on learning experiences.
• Opportunities for career advancement and professional growth, with a clear path for progression from REP I to REP II and III.
• A dynamic and supportive work environment, with a culture that prioritizes employee well-being and satisfaction.

Work Environment and Company Culture

At blithequark, we're dedicated to creating a work environment that's inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional client care, and we're committed to providing the tools, resources, and training needed to succeed. As a remote worker, you'll enjoy the flexibility to work from home, with the opportunity to maintain a healthy work-life balance.

Compensation and Benefits

We offer a comprehensive compensation package, including a competitive hourly rate, opportunities for career advancement, and a range of benefits designed to support your overall well-being. While specific benefits may vary, we're committed to providing a total rewards package that's fair, equitable, and aligned with industry standards.

Join Our Team

If you're a motivated and compassionate individual with a passion for delivering exceptional client care, we encourage you to apply for this exciting opportunity. As a Part Time Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to making a positive impact on the lives of our members. Apply now and join our team!