Experienced Customer Service Agent – Evening Shift Trip Assignment Specialist for Non-Emergency Medical Transportation Services

Welcome to blithequark: Enhancing Lives through Exceptional Transportation Services

At blithequark, we are dedicated to providing top-notch non-emergency medical transportation services that make a difference in people's lives. As a leader in our industry, we are committed to delivering exceptional customer experiences, ensuring that our clients receive the care and support they need. We are now seeking a highly motivated and experienced Customer Service Agent to join our team as a Trip Assignment Specialist, working evening shifts from the comfort of your own home.

About the Role: Trip Assignment Specialist

The Trip Assignment Specialist plays a vital role in our operations, primarily responsible for assigning trips to dispatchers and Care Partners on a nightly basis. This is an exciting opportunity for someone who is passionate about delivering outstanding customer service, has a keen eye for detail, and can work effectively in a fast-paced environment. As a Trip Assignment Specialist, you will be the backbone of our evening operations, ensuring that our clients receive the best possible service.

Key Responsibilities:

• Assign trips to dispatchers in our Health-E Rides system, managing approximately 700-900 trips per night with precision and accuracy.
• Build dispatchers' daily schedules, taking into account breaks and lunches to ensure seamless operations.
• Stack trips to contracted Care Partners, optimizing our resources and ensuring efficient service delivery.
• Answer inbound calls from members during evening hours, providing exceptional customer service and resolving queries in a professional and courteous manner.
• Coordinate evening trips as they come in, ensuring that our clients receive prompt and reliable service.
• Assist with Care Partner related administrative tasks, such as payment processing, to ensure that our partners are supported and empowered to deliver exceptional service.
• Assist with Level 1 administrative tickets in Zendesk, providing timely and effective solutions to our clients' queries and concerns.

Requirements for Success:

To excel in this role, you will need to possess the following essential qualifications:

• Previous experience in dispatching and coordinating transportation, with a proven track record of delivering exceptional customer service.
• Healthcare experience is preferred, although not essential, as we provide comprehensive training to ensure that you have the knowledge and skills to succeed in this role.
• Consistently reliable and able to work evening shifts, including Monday (night) to Friday (night) from 11:30 pm to 8 am PT, with a strong commitment to delivering outstanding service even in challenging situations.

Preferred Qualifications:

• Experience working in a remote or home-based environment, with a strong ability to self-motivate and manage your time effectively.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with our clients, dispatchers, and Care Partners.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box to resolve complex issues.
• Proficiency in our Health-E Rides system, or similar software, with a strong ability to learn and adapt to new technologies.

Skills and Competencies:

To succeed in this role, you will need to possess the following skills and competencies:

• Customer Service: A passion for delivering exceptional customer service, with a strong focus on empathy, active listening, and problem-solving.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Time Management: Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Technical: Proficiency in Microsoft Office, including Excel, Word, and Outlook, with a strong ability to learn and adapt to new software and technologies.

Career Growth and Learning Benefits:

At blithequark, we are committed to the growth and development of our team members. As a Trip Assignment Specialist, you will have access to comprehensive training and development programs, designed to enhance your skills and knowledge and support your career advancement. You will also have the opportunity to work with a talented and dedicated team, who are passionate about delivering exceptional customer service and making a difference in people's lives.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and supportive work environment, which is built on the values of respect, empathy, and teamwork. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and making a difference in people's lives. You will have access to a range of tools and resources, designed to support your success and well-being, including regular check-ins with your manager and colleagues, virtual team-building activities, and a comprehensive employee assistance program.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, which includes a salary range that is commensurate with your experience and qualifications. You will also have access to a range of perks and benefits, including comprehensive health insurance, retirement savings plan, and paid time off. We also offer a range of discounts and incentives, including discounts on our services, fitness classes, and wellness programs.

Conclusion:

If you are a motivated and experienced customer service professional, who is passionate about delivering exceptional service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. As a Trip Assignment Specialist at blithequark, you will be part of a talented and dedicated team, who are committed to delivering outstanding customer service and supporting the well-being of our clients. Don't miss this opportunity to join our team and take your career to the next level. Apply now and become part of the blithequark family!