Experienced Online Chat Support Specialist for Human Resources and Call Center Operations

Introduction to blithequark

At blithequark, we are dedicated to fostering a positive and productive work environment that encourages collaboration, innovation, and growth. As a leader in our industry, we recognize the importance of providing exceptional support to our employees and customers alike. To further enhance our call center operations and HR processes, we are seeking a highly skilled and proactive Online Chat Support Specialist to join our team. This critical role will play a vital part in ensuring the smooth daily operations of our organization and contributing to a positive workplace culture by providing real-time assistance and support through online chat platforms.

Key Responsibilities

As an Online Chat Support Specialist at blithequark, you will be responsible for a wide range of tasks that are essential to the success of our HR and call center operations. Some of your key responsibilities will include:

• Recruitment & Onboarding: Assist with job postings, resume screening, and interview scheduling to ensure that we are attracting and hiring the best talent for our team. Facilitate new hire onboarding to ensure effective integration into the team and provide a positive experience for our new employees.
• Employee Relations: Act as a primary contact for HR-related inquiries and concerns from call center employees, providing timely and effective support and resolution. Support employee engagement and address workplace issues in a fair and professional manner.
• HR Administration: Maintain accurate and up-to-date employee records, including attendance and performance. Process HR paperwork, such as contracts and terminations, and ensure compliance with all relevant laws and regulations.
• Training & Development: Help organize and coordinate training sessions and development programs for staff to enhance their skills and knowledge. Track and report on employee training progress to ensure that our team members are equipped to excel in their roles.
• Compliance & Reporting: Ensure adherence to blithequark policies and employment laws, preparing and maintaining HR reports on staffing and turnover as required.
• Support & Coordination: Collaborate with HR team members on various HR functions and initiatives, coordinating with call center management to meet staffing and operational needs.

Requirements

To be successful in this role, you will need to possess a combination of education, experience, and skills that align with the requirements of the position. These include:

• Education: A Bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Experience: A minimum of 2 years of experience in an HR role, preferably in a call center or customer service environment, is essential.
• Skills: You will need to possess strong organizational and multitasking abilities, with keen attention to detail and excellent interpersonal and communication skills.
• Technical Proficiency: Proficiency in HR software and MS Office Suite (Word, Excel, PowerPoint) is required, with familiarity with ATS and HRIS systems being a plus.
• Problem-Solving: The ability to handle sensitive information discreetly and resolve issues proactively is critical in this role.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits that support their well-being, growth, and success. These include:

• Competitive Salary: Reflective of experience and expertise, our salaries are designed to attract and retain top talent.
• Health & Wellness: Comprehensive insurance plans, wellness programs, and gym discounts are just a few of the ways we support the health and well-being of our employees.
• Professional Growth: Career advancement opportunities, training, and mentorship are available to help you grow and develop in your career.
• Work-Life Balance: Flexible hours and a supportive work environment are designed to help you achieve a healthy balance between your work and personal life.
• Employee Perks: Paid time off, recognition programs, and company events are just a few of the perks you can enjoy as a member of the blithequark team.
• Collaborative Environment: Our supportive, team-oriented atmosphere is designed to foster collaboration, innovation, and growth.
• Retirement Plans: A 401(k) with company match is available to help you plan for your future.
• Flexible Work Options: Potential for flexible hours or remote work is available, depending on the needs of the business and the employee.
• Employee Discounts: Discounts on blithequark products and services are available to all employees.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. With a range of training and development programs available, you will have the opportunity to enhance your skills and knowledge, and advance in your career. Whether you are looking to move into a leadership role or specialize in a particular area of HR, we will support and encourage you every step of the way.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and growth. We are a team-oriented organization that values diversity, equity, and inclusion, and we are committed to creating a positive and supportive work environment for all employees. With a range of social events, recognition programs, and employee perks, you will feel valued and appreciated as a member of the blithequark team.

How to Apply

If you are a motivated and proactive HR professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.