Experienced Customer Support Specialist – Remote Chat Agent for Vision Care Leader

Welcome to blithequark

At blithequark, we are revolutionizing the way people access vision care, making it simpler, easier, and more accessible. As a leader in the industry, we pride ourselves on our legendary, award-winning culture and our commitment to innovation. Our goal is to empower our customers to take control of their vision care, and we do this by putting them first, always. With a strong foundation built over almost 30 years, we continue to develop pioneering products and businesses that make a real difference in people's lives.

Why Join Our Team?

At blithequark, we believe that our customers deserve the best, and that's why we're looking for talented individuals like you to join our team. As a Chat Support Specialist, you will be the face of our company, providing top-notch customer service and support to our customers. You will be empowered to solve problems without needing permission, and you will be rewarded for your hard work and dedication. Our rockstar agents are known for going above and beyond to WOW our customers, and we're looking for someone who shares our passion for delivering exceptional customer experiences.

Job Details

• Start Date: September 30, 2024
• Train and work remotely from approved states (Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia)
• Training: Three weeks (10AM – 5 PM MST, M-F)
• Full-time (40 hours per week)
• Shifts available between 5 AM – 11 PM MST
• Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
• Required weekend shift

What You'll Do

As a Chat Support Specialist, you will be responsible for:

• Answering 2-3 incoming chats using our LiveEngage (LivePerson) platform
• Consulting customers on enhancing the value of their contact lens purchase
• Proactively communicating and engaging with your manager and team members to be successful in a virtual work environment
• Providing top-notch customer service in a fast-paced, dynamic environment
• Identifying and resolving problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
• Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
• Living our company values: Big Hearted, Unconventional, Tenacious, Better Together

What You'll Need

To be successful in this role, you will need:

• High school diploma or equivalent experience
• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven, and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Perks and Benefits

At blithequark, we offer a range of perks and benefits to our employees, including:

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses
• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Comprehensive training program to help you get started in your role
• Ongoing coaching and feedback to help you improve and develop your skills
• Opportunities for advancement and career progression
• A supportive and collaborative work environment that encourages learning and growth

Our Culture

At blithequark, we pride ourselves on our legendary, award-winning culture. We are a company that values diversity, equity, and inclusion, and we are committed to creating a work environment that is safe, respectful, and inclusive for all employees. We believe in empowering our employees to be their best selves, and we offer a range of programs and initiatives to support their well-being and success.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.