Experienced Inbound Customer Service Representative for Appliance Delivery - Remote Opportunity with GE Appliances

Join the GE Appliances Team: Creating Possibilities for Our Customers and Your Career

At GE Appliances, a Haier company, we're driven by a shared passion to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by a team of creators, thinkers, and makers who believe in the power of innovation and the importance of delivering exceptional customer experiences. Our company culture is built on three core commitments: we come together, we always look for a better way, and we create possibilities. If you're looking for a dynamic and supportive work environment where you can grow and thrive, we'd love to hear from you.

About the Role: Inbound Customer Service Agent - Appliance Delivery

We're seeking an experienced Inbound Customer Service Representative to join our team as an Appliance Delivery Specialist. In this remote role, you'll be the primary point of contact for our customers, providing timely and effective solutions to their inquiries about major appliance deliveries. This is a full-time, temporary work-from-home opportunity with a competitive hourly rate of $15.00 plus incentives.

Key Responsibilities:

• Respond to inbound customer calls regarding appliance deliveries, providing accurate and helpful information to address their concerns.
• Utilize Windows-based programs and internal applications to access customer information, schedule deliveries, and resolve post-delivery issues.
• Offer alternative resolutions to customer complaints, ensuring a positive experience and building trust in our brand.
• Collaborate with Store Associates, Call Center Associates, and other internal teams to support the delivery process and ensure seamless customer experiences.
• Advocate on behalf of customers to resolve issues and provide satisfactory outcomes, demonstrating a deep understanding of our products and services.
• Meet all work schedule demands and obligations, adhering to company values, processes, and policies.

Essential Qualifications:

• High School Diploma or GED preferred.
• 2+ years of sales or customer service experience, with a proven track record of delivering exceptional customer experiences.
• Excellent communication and problem-solving skills, with the ability to remain calm and patient in challenging situations.
• Strong typing and computer skills, with the ability to navigate multiple online applications efficiently.
• Exceptional organizational skills, with effective time management and prioritization abilities.

Preferred Qualifications:

• Previous experience in a call center or customer-facing role.
• Familiarity with appliance delivery processes and procedures.
• Strong negotiation and conflict resolution skills, with the ability to diffuse difficult situations and achieve satisfactory outcomes.

What You'll Need to Succeed in a Remote Work Environment:

• A dedicated workspace that is quiet and spacious enough to accommodate company-provided equipment.
• A reliable local internet provider (no satellite or DSL connections allowed due to security concerns).

Our Culture and Benefits:

At GE Appliances, we value diversity and inclusion, believing that a diverse workplace fosters creativity, innovation, and exceptional outcomes. We offer a comprehensive benefits package, including medical, dental, vision, short-term and long-term disability, life insurance, tuition reimbursement, and paid time off. Our company culture is built on trust, flexibility, and a commitment to supporting our employees' well-being and career growth.

As an Equal Opportunity Employer, we make employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Career Growth Opportunities and Learning Benefits:

At GE Appliances, we're committed to supporting our employees' career growth and development. As an Inbound Customer Service Representative, you'll have opportunities to develop new skills, take on additional responsibilities, and advance in your career. Our comprehensive training program will equip you with the knowledge and tools you need to succeed in your role.

Compensation and Perks:

We offer a competitive hourly rate of $15.00 plus incentives, as well as a comprehensive benefits package. Our company culture is designed to support your well-being and career growth, with opportunities for professional development and advancement.

Ready to Join Our Team?

If you're a motivated and customer-focused individual looking for a dynamic and supportive work environment, we'd love to hear from you. Apply now to join our team as an Inbound Customer Service Representative for Appliance Delivery!

Don't miss this opportunity to be part of a team that is shaping the future of the appliance industry. Apply today and take the first step towards a rewarding and challenging career with GE Appliances.