Senior Online Program Coordinator for Student Success - University of Arizona's School of Government & Public Policy

Join the University of Arizona's School of Government & Public Policy as a Senior Online Program Coordinator

The University of Arizona's School of Government & Public Policy (SGPP), nestled within the College of Social and Behavioral Sciences (SBS), is seeking a highly skilled and dedicated Senior Online Program Coordinator to support the management of student programming for undergraduate and graduate students in our UArizona Online campus. As a pivotal member of our team, you will play a crucial role in ensuring the smooth operation of our online programs, fostering student success, and contributing to the growth and vibrancy of our academic community.

About the School of Government & Public Policy

SGPP is a dynamic and growing academic community that houses scholars of Political Science, Public Policy, and Administration and Management. We offer a range of in-person and online Bachelor's and Master's degrees, as well as an in-residence PhD program. Our commitment to academic excellence, innovative research, and student-centered education makes us an exciting and rewarding place to work.

Key Responsibilities

Curriculum & Enrollment Responsibilities (30%)

• Maintain and update the schedule of classes, ensuring accuracy and timeliness.
• Submit new courses, changes, and course deletions as needed, working closely with faculty and staff.
• Monitor student status, class enrollments, SCH, majors, and enrollment trends, providing insights to inform program development.
• Collaborate with the unit and business center on reports, ensuring data-driven decision-making.
• Submit proposals for new majors, minors, and certificates, supporting the expansion of our academic offerings.
• Support curriculum committees and the Director of Undergraduate Studies and Program Directors, facilitating the development of high-quality academic programs.

Graduate Coordination Activities (50%)

• Coordinate the graduate student admission process, including processing applications, communicating with applicants, and managing admission letters and the GradApp system.
• Monitor student status, including course enrollment, leaves of absence, GradPath forms, and graduation requirements, providing support to students as needed.
• Execute all administrative tasks associated with Online Graduate Programs, ensuring seamless program operations.
• Coordinate grad student events, such as recruitment and orientation, fostering a sense of community among our online students.
• Collaborate with Arizona Online, Career Services, and other university offices to ensure the smooth operation of online programs.
• Maintain grad student files and handbooks, providing a valuable resource for students and staff.
• Provide administrative graduate support for future online graduate degree programs, as they are developed.

Marketing Support & Student Outreach Responsibilities (20%)

• Assist with the dissemination of program-wide communications with current students via department listservs, social media, SGPP websites, and online student newsletters.
• Initiate and monitor program marketing needs, coordinating new outreach opportunities that encourage program growth.
• Respond to queries from current and prospective students, providing program, academic, and UA policy information.
• Contribute to SGPP student-centered events, such as student recruitment, invited speakers, professional development opportunities, and award ceremonies.
• Assist with undergraduate student summer orientation and events for online transfer students, supporting student transition and success.

Essential Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 3 years of related experience, preferably in higher education or a related field.
• Excellent oral and written communication skills, with the ability to effectively interact with diverse stakeholders.
• Strong time management and analytical problem-solving skills, with the ability to work in a fast-paced environment.
• Knowledge of UArizona student policies and procedures is encouraged, although not required.
• Proficiency in Microsoft Office Suite, Qualtrics, UAccess Student, GradPath, Schedule, and Analytics.

Preferred Qualifications

• Master's degree in public administration, higher education, management, or a related field.
• 3 or more years of experience in higher education, with a focus on student programming and support.
• Experience working with online programs and students, with a deep understanding of the unique challenges and opportunities in this context.

What We Offer

As a member of the University of Arizona team, you will be part of a vibrant and inclusive community that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including health, dental, and vision insurance plans, life insurance and disability programs, paid vacation, sick leave, and holidays, and tuition reduction for employees and qualified family members.

Our commitment to work-life balance and employee well-being is reflected in our innovative programs and policies, designed to support your success and satisfaction. You will have access to a range of professional development opportunities, including training and education programs, mentorship, and career advancement opportunities.

Why Join Us?

By joining the University of Arizona's School of Government & Public Policy, you will be part of a dynamic and growing academic community that is shaping the next generation of leaders and scholars. You will have the opportunity to make a meaningful contribution to the success of our students, faculty, and staff, and to be part of a team that is committed to excellence, innovation, and inclusivity.

If you are a motivated and dedicated professional with a passion for student success and academic excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. If you don't meet every single requirement, don't worry! We encourage you to apply and discuss your qualifications further.

For general questions, please contact Angela Hackett, Assistant Director, School of Government & Public Policy, at [email protected].