Experienced IT Service Desk Specialist for US Remote Support - Part-time Opportunity

Join Our Team as a Remote IT Service Desk Specialist

At Source One Technology, a leading provider of IT services, we're committed to delivering exceptional technical support to our clients. We're now seeking an experienced IT Service Desk Specialist to join our team on a part-time, remote basis. As a key member of our support team, you'll play a vital role in resolving hardware, software, and network issues for our clients, ensuring their productivity and satisfaction.

About Our Company and Industry

Source One Technology is a trusted partner for businesses seeking reliable and efficient IT solutions. Our team of experts is dedicated to providing top-notch support, leveraging the latest technologies and best practices to drive success. As an IT Service Desk Specialist, you'll be part of a dynamic team that values innovation, teamwork, and client satisfaction. Our industry is constantly evolving, and we're looking for professionals who are passionate about staying ahead of the curve and delivering exceptional service.

Job Summary

As an IT Service Desk Specialist Associate, you'll be responsible for troubleshooting and resolving IT productivity issues, interacting with internal employees and clients to restore IT productivity. You'll document computer and system-related incidents, troubleshoot solutions, and escalate or assign follow-up work to other IT groups as needed. This is an entry-level position that offers a unique opportunity to develop your technical skills and grow your career in the IT industry.

Key Responsibilities

• Technical Support: Provide technical assistance and support for hardware, software, and network issues via phone, email, and chat, ensuring timely and effective resolution.
• Troubleshooting: Troubleshoot and resolve technical issues, using problem-solving skills and technical knowledge to identify and fix problems.
• Documentation: Accurately document technical issues, solutions, and client interactions in our ticketing system, maintaining a comprehensive record of client interactions.
• Communication: Communicate technical information to non-technical clients, ensuring clear understanding and resolution of technical issues.
• Knowledge Base: Contribute to the development and maintenance of our knowledge base, ensuring accurate and up-to-date technical information is available to support clients.
• Collaboration: Collaborate with internal teams, including IT, development, and operations, to resolve technical issues and improve processes, driving continuous improvement.

Essential and Preferred Qualifications

To succeed in this role, you'll need:

• Technical Knowledge: Proficiency in IT service management, troubleshooting, and technical support, with a strong understanding of hardware, software, and network technologies.
• Certifications: CompTIA A+, HDI Technical Support Professional, or equivalent certifications are preferred, demonstrating your technical expertise and commitment to the field.
• Customer Service: Excellent customer service and communication skills, with the ability to work with diverse clients and provide personalized support.
• Problem-Solving: Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines, ensuring timely resolution of technical issues.
• Remote Work: Experience working remotely, with a reliable internet connection and a quiet, distraction-free workspace, allowing you to focus on delivering exceptional support.

Skills and Competencies Required for Success

In addition to the essential and preferred qualifications, you'll need to possess:

• Strong analytical and critical thinking skills, with the ability to analyze complex technical issues and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to work with diverse clients and internal teams.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple issues simultaneously.
• Strong technical writing skills, with the ability to document technical issues and solutions clearly and concisely.
• Commitment to ongoing learning and professional development, staying up-to-date with the latest technologies and best practices.

Career Growth Opportunities and Learning Benefits

At Source One Technology, we're committed to supporting the growth and development of our team members. As an IT Service Desk Specialist, you'll have access to:

• Professional Development: Opportunities for professional growth and development, including training and certification programs, to enhance your technical skills and advance your career.
• Dynamic Team Environment: A collaborative and dynamic team environment, with a focus on teamwork, innovation, and client satisfaction, providing a supportive and stimulating work environment.
• Career Advancement: Opportunities for career advancement, with a clear path for progression and professional growth within the company.

Work Environment and Company Culture Highlights

As a remote team member, you'll enjoy:

• Flexible Scheduling: Flexible scheduling, with a minimum of 20 hours per week, allowing you to balance your work and personal commitments.
• Remote Work Opportunity: The opportunity to work remotely, with the flexibility to create your own schedule and work environment, providing a healthy work-life balance.
• Collaborative Team: A collaborative and dynamic team environment, with regular communication and feedback, ensuring you're connected and engaged with the team.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive Hourly Rate: A competitive hourly rate of $25-$35 per hour, depending on experience, recognizing your skills and expertise.
• Flexible Benefits: Flexible benefits, including opportunities for professional growth and development, to support your overall well-being and career goals.

Join Our Team!

If you're a motivated and experienced IT professional looking for a part-time remote opportunity, we encourage you to apply for this exciting role. At Source One Technology, we're committed to delivering exceptional technical support to our clients, and we're looking for talented individuals to join our team. With a competitive compensation package, flexible scheduling, and opportunities for professional growth and development, this is an opportunity you won't want to miss.

To apply, please submit your application today, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!