Experienced IVR Developer for Amazon Connect Contact Center - 100% Remote Opportunity

Transform Your Career with a Leading Tech Company

At Workwarp, we're revolutionizing the way businesses interact with their customers through cutting-edge technology and innovative solutions. As a key player in the industry, we're on the lookout for a highly skilled IVR Developer to join our team on a 6-month contract-to-hire basis. If you're passionate about developing efficient and high-performance call flows using Amazon Connect, we want to hear from you!

About the Role

We're seeking an experienced IVR Developer with a strong background in Amazon Connect development and fluency in Spanish. As an IVR Developer, you'll be responsible for designing, developing, and delivering solutions on IVR solutions, creating unit tests, and supporting existing architecture and code. You'll work closely with our Agile team to understand scope and design efficient solutions, ensuring all code developed follows DevOps practices.

Key Responsibilities

• Participate in the design, development, and delivery of solutions on IVR solutions
• Develop efficient and high-performance call flows using Amazon Connect
• Create unit tests to maximize code coverage and cover end-to-end business scenarios
• Support existing architecture and code, ensuring seamless integration with other systems
• Document call flows and design as needed, maintaining accurate records
• Collaborate with other teams to understand scope and design efficient solutions
• Foster a team approach to software development and delivery within the Agile framework
• Ensure all code developed follows DevOps practices, promoting consistency and reliability

Performance Expectations

As an experienced IVR Developer, you'll be expected to:

• Analyze, design, implement, and test customized software applications for contact centers
• Develop contact flows (both call and chat) in AWS Connect, leveraging your expertise
• Demonstrate strong knowledge of software development and design, with a focus on business-critical applications
• Work effectively with multiple teams, ensuring consistent release management and good change management practices

What to Expect on Your First Day

On your first day, you'll undergo a comprehensive onboarding process, ensuring you have access to all necessary systems and tools. You'll meet with the team, align calendars and schedules, and get started on your new role.

Essential Qualifications

• 5+ years of experience in IVR development, with a focus on Amazon Connect
• Bachelor's degree or equivalent in a relevant field
• Fluency in Spanish, with excellent communication skills
• Experience with AWS services, including DynamoDB, Lex, and Lambda
• Strong knowledge of software development and design, with a focus on business-critical applications

Preferred Qualifications

• Familiarity with DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows
• AWS certifications, demonstrating your expertise in cloud computing
• Experience with self-service call flows and complex systems/database integrations
• Strong troubleshooting skills, with the ability to analyze core application logs

Skills and Competencies

To succeed in this role, you'll need:

• Excellent problem-solving skills, with the ability to analyze complex issues
• Strong communication and collaboration skills, with the ability to work effectively with multiple teams
• A passion for innovation and continuous learning, staying up-to-date with industry trends and best practices
• A strong understanding of software development and design principles, with a focus on business-critical applications

Career Growth Opportunities

At Workwarp, we're committed to helping our team members grow and develop their careers. As an IVR Developer, you'll have opportunities to:

• Work on complex and challenging projects, developing your skills and expertise
• Collaborate with experienced professionals, learning from their knowledge and experience
• Participate in Agile planning meetings and daily SCRUM meetings, contributing to the development of our platform services

Work Environment and Company Culture

We're a remote-friendly company, offering a flexible and dynamic work environment. Our team is passionate about innovation and customer satisfaction, and we're committed to creating a culture that supports collaboration, creativity, and growth.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• A competitive salary, reflecting your experience and qualifications
• Opportunities for career growth and professional development
• A flexible and dynamic work environment, with the ability to work remotely
• A culture that values innovation, collaboration, and customer satisfaction

Join Our Team

If you're a motivated and experienced IVR Developer looking for a new challenge, we want to hear from you! At Workwarp, we're committed to creating a diverse and inclusive workplace, where everyone has the opportunity to thrive. Apply now to join our team and take the next step in your career.

We're an Equal Opportunity Employer, committed to providing equal employment and advancement opportunities to all individuals. We don't discriminate in employment opportunities or practices based on age, race, creed, color, religion, national origin, ancestry, sex, gender, marital status, parental status, genetic information, sexual orientation, gender identity or expression, citizenship status, disability (mental or physical), medical condition, military or veteran status, or any other characteristic protected by law.

If you believe you have what it takes to succeed in this role, submit your application without delay. We're keen to hear from talented candidates like you!