Manager, Amex Offers Capabilities - Leading Digital Advertising Innovation and Growth

Join the American Express Team: Where Innovation Meets Customer Experience

At American Express, we're dedicated to creating a world-class customer experience that sets the standard for the industry. With a rich history of innovation and a commitment to excellence, we're constantly looking for talented professionals to join our team and help drive growth and success. As a Manager, Amex Offers Capabilities, you'll play a critical role in shaping the future of our digital advertising platform, Amex Offers, and contributing to the company's mission to provide unparalleled value to our customers and partners.

About American Express and the U.S. Consumer Services Team

American Express is a global leader in the financial services industry, with a diverse range of products and services that cater to the needs of individuals, businesses, and organizations. Our U.S. Consumer Services Team is responsible for managing our suite of consumer products, services, and experiences in the United States, including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, and more. We're a team of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences and driving business growth.

About Membership Portfolio Services and Amex Offers

Membership Portfolio Services is a key part of our U.S. Consumer Services Team, responsible for developing and scaling several growing businesses that connect Card Members with Merchants. Amex Offers is one of these businesses, a digital advertising platform that connects Merchants, Advertisers, and brands with our tens of millions of American Express Card Members across the globe. Launched in 2012, Amex Offers has become a leading platform for advertisers to reach high-spending Card Members in the digital channels where they engage with American Express.

Job Summary

As a Manager, Amex Offers Capabilities, you'll be responsible for setting the framework for Amex Offers' 3rd party partner growth and implementing new or growing existing capabilities such as SKU offers. You'll report to the Director of Amex Offers Global Capabilities and work closely with various teams across the enterprise, including product development, engineering, analytics, and strategy teams. Your goal will be to drive business growth and expansion through scalable 3rd party partnerships and by activating new features and functionalities.

Key Responsibilities

* Identify and assess new capability partnerships and partner with teams to test and grow capability expansion opportunities * Lead the vision for item-level (SKU) offers, including partnerships, capabilities, and framework for pilots * Lead business requirements for specific Amex Offers features and tools * Opportunity sizing: Assess whitespace ideas and create business case proposals and justifications for new features or partnerships * Partnership Management: Develop relationships with external partners and identify growth opportunities that align with the partner and Amex goals * Collaboration and Communication: Work cross-functionally to identify and define opportunities and communicate requirements, timelines, and launch plans accordingly * International Rollout: As part of the Global Center of Excellence, manage requests and enhancements for core global markets and assist with product rollouts in these markets

Essential Qualifications

* Experience working on a Loyalty product, Card-linked Offers product, or an Advertising product * Comfortable navigating in whitespace, researching and assessing competitive landscapes, and building business proposals and frameworks * Experience taking a strategy or framework and launching pilot projects or products, and know-how in establishing initial KPIs and other measures of success * Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC, and more * Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve outcomes * Ability to manage multiple business and technology workstreams, as well as strong organizational skills necessary to do so * Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change

Preferred Qualifications

* Experience in digital advertising, marketing, or a related field * Knowledge of digital marketing platforms, ad tech, and marketing automation * Experience with data analysis and insights, and ability to drive business decisions with data * Strong project management skills, with ability to prioritize and manage multiple projects simultaneously * Experience working with cross-functional teams, including product development, engineering, and analytics

Career Growth Opportunities and Learning Benefits

At American Express, we're committed to helping our colleagues grow and develop their skills and careers. As a Manager, Amex Offers Capabilities, you'll have access to: * Career development and training opportunities * Mentorship and coaching programs * Leadership development programs * Industry conferences and events * Online learning platforms and resources

Work Environment and Company Culture

At American Express, we're proud of our company culture and work environment. We offer: * A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * A collaborative and inclusive work environment that values diversity and inclusion * Opportunities for professional growth and development * A comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits * A 401(k) plan with a 6% company match

Compensation, Perks, and Benefits

As a Manager, Amex Offers Capabilities, you'll be eligible for: * A competitive salary range of $80,000 to $155,000 annually * A bonus incentive program * A comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits * A 401(k) plan with a 6% company match * Free financial coaching and financial well-being support * Flexible working arrangements, including hybrid, onsite, or virtual options

Why Join American Express?

At American Express, we're committed to creating a world-class customer experience that sets the standard for the industry. We're looking for talented professionals who share our passion for innovation, customer experience, and growth. As a Manager, Amex Offers Capabilities, you'll have the opportunity to: * Make a meaningful impact on our business and customers * Work with a talented team of professionals who are passionate about what they do * Develop your skills and career through our comprehensive training and development programs * Enjoy a comprehensive benefits package and flexible working arrangements

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please visit our website to submit your application. Apply To This Job We look forward to hearing from you! Apply for this job