Manager, Line Maintenance & Field Engineering - Aviation Operations

Join the Team that's Revolutionizing In-Flight Connectivity

Are you a seasoned aviation professional with a passion for delivering exceptional results? Do you have a strong background in line maintenance and field engineering? Viasat, a leading global communications company, is seeking an experienced Manager, Line Maintenance & Field Engineering to join our Commercial Airline and Business Aviation Support team. As a key member of our team, you will play a critical role in ensuring the success of our ViaSat In-Flight Connectivity (IFC) services for commercial airlines and business aviation customers.

About Viasat

At Viasat, we're on a mission to deliver connections with the capacity to change the world. For over 35 years, we've been shaping the way consumers, businesses, governments, and militaries communicate. Our team is driven by a shared vision of creating an inclusive environment that fosters positive impact. We're looking for talented professionals who think big, act fearlessly, and share our passion for innovation.

Job Summary

The Manager, Line Maintenance & Field Engineering is a senior leadership role that requires a unique blend of technical expertise, leadership skills, and business acumen. You will oversee a team of certified technicians and supervisors performing scheduled and unscheduled maintenance on IFEC systems across multiple line maintenance stations and vendors. Your primary objective will be to ensure that all work is carried out in accordance with Viasat procedures, airline manuals, and FAA regulations.

Key Responsibilities

• Manage and oversee certified technicians and supervisors performing scheduled and unscheduled maintenance on IFEC systems across 6+ line maintenance stations and vendors.
• Manage and oversee Field Engineers working on commercial aviation and business aircraft who may not be qualified under the Part 145 roster to support other customer activities.
• Participate with and lead the team to diagnose, troubleshoot, and repair any discrepancies related to the aircraft in accordance with approved technical data.
• Ensure complete and accurate documentation and records of all maintenance and field engineering work performed on customer aircraft in accordance with airline partner and FAA regulations.
• Measure the performance of each station to ensure assigned work is performed as agreed upon each day.
• Take on multiple roles associated with a traditional line maintenance organization, such as quality, inventory, and tooling, to help a small operation achieve efficiency.
• Manage facilities, vehicles, documentation, and tooling for existing line maintenance stations and future expansion.
• Monitor timecards and line maintenance schedules to assure maximum productivity is achieved in the most cost-effective manner.
• Be the accountable manager for our FAA Part 145 certificate, maintaining a working relationship with our FAA Inspector/FSDO.
• Assist in analyzing system reliability and suggest a course of action based on those findings.
• Travel to customer maintenance locations on short notice to support presentations, repair, and audit operations.
• Provide timely response and resolution to any customer inquiry or escalation.
• Maintain a safe, secure, and healthy work environment by following OSHA & FAA standards and procedures.
• Build and maintain operational KPIs and present status reports to internal and external stakeholders.
• Perform other tasks as assigned by the Director of Aviation Support.

Requirements

Essential Qualifications

• 4-year college degree in Aviation, Electrical Engineering, IT, or equivalent experience.
• At least 3-5 years of technical field engineering, line maintenance, or customer support experience, including a minimum of 2 years in a supervisory/management role.
• The ability to work with and understand Part 121 and Part 145 aviation maintenance manuals, maintenance programs, reliability programs, and interpret FAA regulations.
• Strong knowledge of Federal Aviation Regulations (FARs) and regulatory manuals.
• Proven experience in establishing and maintaining line maintenance stations.
• Previous experience as an FAA Accountable Manager and ability to take on this role for our Part 145 Line Maintenance certificate.
• Hold a FAA Airframe & Powerplant Certificate.
• Ability to work and direct staff to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations.
• Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences.
• Strong computer skills required, including Microsoft Office.
• Ability to travel domestically and internationally up to 50% of the time.
• Hold a valid passport for international travel.
• Must be able to obtain AOA airport badges.

Preferred Qualifications

• Prior experience working with Linux/Unix.
• Prior experience working in a networking environment TCP/IP.
• Prior experience interfacing with Business Aviation and/or Airline customers.
• Prior experience with RF Satellite or Wireless Communication systems.
• Familiarity with AS9100d specifications for documentation and compliance.

What We Offer

At Viasat, we offer a competitive salary range of $127,200.00 - $229,200.00 per annum, depending on experience and qualifications. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.
• Retirement savings plan.
• Paid time off.
• Flexible work arrangements.
• Opportunities for professional growth and development.

Why Join Viasat?

At Viasat, we're committed to creating a diverse and inclusive work environment that fosters innovation and creativity. Our team is driven by a shared passion for delivering exceptional results and making a positive impact. By joining our team, you'll have the opportunity to:

• Work on cutting-edge technologies that are revolutionizing the aviation industry.
• Collaborate with a talented team of professionals who share your passion for innovation.
• Develop your skills and expertise through ongoing training and development programs.
• Enjoy a dynamic and flexible work environment that supports work-life balance.

How to Apply

If you're a motivated and experienced aviation professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Take the next step in your career and join the Viasat team today!