Manager, Public Cloud Forecasting and Strategy - Cloud Capacity Planning and Data Analytics Leadership

Join the Future of Work with ServiceNow

At ServiceNow, we're on a mission to make the world work better for everyone. Founded in 2004 by a visionary engineer, Fred Luddy, we've grown into a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. As we continue to pursue our purpose, we invite you to join our team in a dynamic and remote work environment.

Job Summary

We're seeking an exceptional Manager, Public Cloud Forecasting and Strategy to lead our Public Cloud Forecasting team. As a key member of our leadership team, you will ensure that our Data and Analytics functions and teams are aligned with our organization's mission, strategy, and objectives. You will analyze data and its key drivers for ServiceNow customers on Hyperscaler solutions, develop multi-year forecasting of Cloud Capacity, and create next-generation advanced analytics and models to analyze and improve overall forecast and operational analytics.

Key Responsibilities

• Partner with Cloud leadership to drive the improvement of operational metrics, manage Cloud planning and forecasting, and enable and support leadership in achieving planned goals and strategies.
• Develop and deliver a comprehensive multi-year cloud forecasting plan, encompassing multiple public cloud environments and aligned with various internal engineering efforts and teams.
• Drive cross-functional collaboration efforts to support multiple teams' understanding of long-term growth plans, improved planning efficiency, and consistent performance of infrastructure capacity levels.
• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools to drive the achievement of goals and productivity for the Cloud business.
• Work cross-functionally to understand relevant business data and analytics needs, establish platform strategies, and define and deploy the technology roadmap aligned with the use case evolution of enterprise data and analytical capabilities.
• Ensure business strategies, plans, and goals are aligned, drive delivery of key planning deliverables, and leverage Cloud Analytics to provide insights into the planning process to achieve business strategies and goals with efficient growth.
• Identify and implement critical metrics vital to manage and monitor the performance of overall operations, including capacity, availability, budget, and inventory.
• Work with key internal and external stakeholders, departmental leaders, and executives to foster a relationship of trust and play an advisory role in the use of data to improve performance and Organization-wide strategy formulation.
• Run an excellent organization and set up mechanisms to lead teams across multiple locations globally.

Essential Qualifications

Education

Bachelor's degree in Computer Science, Data Science, Management Information Systems, Statistics, Analytics, or any other related field. An equivalent of the same in working experience is also acceptable for the position.

Experience

• 6 years of working experience in an Executive Data Management, Data Analytics, or Cloud leadership position within a fast-paced and complex Organization.
• Experience in Demand and Capacity planning for hyperscaler environments (AWS, GCP, Azure).
• Experience in leading large infrastructure architecture programs, teams, and cloud infrastructure architecture management.
• Experience building and leading data & analytics organization or practices, as well as successful experience evangelizing/advocating for data analytics value across an Organization and to diverse audiences.
• Direct experience driving continuous improvements in process and operational efficiencies, leading process-improvement efforts, and managing the implementation of both business processes and technical solutions.
• Proven and successful experience in a consulting role for senior Organization leadership and executives, as well as experience with hands-on leadership roles directly managing data and analytics teams and driving change within a large, complex Organization.

Preferred Qualifications

• Strong understanding of cloud architecture, underlying markets and key market drivers, and global megatrends and the value of data & analytics in acting on external disruption and market trends.
• Excellent communication, analytical, interpersonal, and leadership skills.
• Experience with AI, Machine Learning, and other advanced Analytics to inform enterprise strategies.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong leadership and people management skills.
• Ability to work in a fast-paced environment and thrive under pressure.
• Strong business acumen and understanding of cloud computing and data analytics.

Career Growth Opportunities and Learning Benefits

At ServiceNow, we believe in empowering our employees to grow and develop their skills. We offer a range of learning benefits, including:

• Training and development programs.
• Mentorship opportunities.
• Career growth and advancement opportunities.
• Access to cutting-edge technologies and tools.

Work Environment and Company Culture

We approach our distributed world of work with flexibility and trust. Our work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. We strive to create an accessible and inclusive experience for all candidates and employees.

Compensation, Perks, and Benefits

For positions in this location, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation, and benefits. Our benefits package includes:

• Health plans, including flexible spending accounts.
• A 401(k) Plan with company match.
• ESPP.
• Matching donations.
• A flexible time away plan and family leave programs.

Conclusion

If you're a motivated individual ready to contribute to a thriving team and shape the future of public cloud operations, we encourage you to apply now! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Apply now and join our team!